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Infected computer (HijackThis log)


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10 replies to this topic

#1 Frustratation

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Posted 09 October 2010 - 12:40 AM

I'm not sure how I got this, but I sure want to get rid of it.
All I know is...
I walked away from my computer earlier today.
I came back, it had crashed and restarted itself.
(But that isn't unusual for me, this thing crashes a lot.)
I tried logging in. It took an unusually long time to log me in.
When I finally got on, It wouldn't load my desktop icons or explorer.
My icons loaded eventually, but still no explorer.

I tried going to System Restore. But it says "System restore is unable to protect your computer. Please restart your computer and use System Restore again."

So I got HijackThis and I ran a scan and loaded it in the auto-analyzer here:
http://www.hijackthis.de/#anl
I fixed all the entries that had red Xs.
I ran a scan again, the items I fixed were back immediately.
I tried restarting and scanning again multiple times.
Same thing happened every time.
How do I get rid of this nasty thing?
Please help me!


(removed the log)

Also, I notice when I restart, before the desktop loads.
I get a small popup saying "Loading personalized settings." or something.
And it loads a svchost.exe file from a temp directory.
Also, I have no internet at first.
After a few minutes, I get an alert saying svchost.exe crashed, followed by four or so alerts saying Google Chrome crashed. (My default browser, but it wasn't even running.)
After that happens, I get Internet access again.

Is there anything I can do?

edit again:
I found the McAfee "Stinger" scanner.
I have it running now and it's detected W32/Autorun.worm.aae virus.
It said it was deleted, but I also got an error alert from my firewall. (Which is disabled.)
So I'm a little uneasy as to how successful it was.
Also detected a few instances of htmllayout.dll as the Artemis!408260D68FDA trojan.
(False positives, I guess?)

No way of knowing if this worked or not until I reboot.
...Which I will do right after this finishes scanning.

Edited by Frustratation, 09 October 2010 - 03:12 AM.


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#2 Frustratation

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Posted 09 October 2010 - 12:45 AM

:s Sorry, I just noticed I posted this in the wrong section.

#3 Frustratation

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Posted 09 October 2010 - 05:35 AM

Scan completed. Computer restarted. Still infected.

More desperate than ever.

#4 DaChew

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Posted 09 October 2010 - 06:03 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Chewy

No. Try not. Do... or do not. There is no try.

#5 Frustratation

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Posted 09 October 2010 - 06:51 AM

Hi, DaChew!
Thank you for replying and for the help. I really appreciate it.
I just got MalwareBytes to successfully install, after a few unsuccessful attempts.
But when I try to launch it after installing, I get the following error.

Run-time error: '372.'
Failed to load control 'vbalGrid' from vbalGrid6.ocx. Your version of vbalgrid6.ocx may be outdated. Make sure you are using the version of te control that was provided with your application.

What should I do?



Oh yes, I should also add that I located some suspicious files in the following directory.
C:\Documents and Settings\xx\Local Settings\Temp

run.jar, teste.vbs, and a malicious msconfig.exe.
I manually renamed these with an underscore at the beginning of their name.
I just noticed now that there is a fresh teste.vbs.
The other files haven't respawned.

Was it wrong for me to do this?
It does seem to have gotten slightly worse since. :thumbsup:

Edited by Frustratation, 09 October 2010 - 07:54 AM.


#6 DaChew

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Posted 09 October 2010 - 09:16 AM

Our forum owner has written a litlle tool called RKill

http://www.bleepingcomputer.com/forums/topic308364.html

Try to use that tool to unload a process that maybe interfering with MBAM installing and updating properly
Chewy

No. Try not. Do... or do not. There is no try.

#7 Frustratation

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Posted 09 October 2010 - 11:38 AM

Well, this thing keeps disabling CMD.
But I keep fixing that with Spybot or HijackThis.
It was disabled when I first ran Rkill, so I had to fix it.
Then I ran Rkill and it killed lsass.exe and Chrome (which I didn't even have running,)
Killing my desktop in the progress. Then reloaded everything...
...And I get the same error trying to install MBAM.
And now CMD is disabled once again. :thumbsup:

#8 DaChew

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Posted 09 October 2010 - 11:50 AM

Have you tried fighting the infection in safe mode?

http://www.malwareremoval.com/tutorials/safemodeboot.php

Here's another link for downloading the MBAM installer as a random named one.

http://www.malwarebytes.org/mbam-download-...lone-random.php


Be careful what you run, some programs will permanently kill infected system files.

If you can wait a few days for expert help then:


Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Posting there will close this thread

Edited by DaChew, 09 October 2010 - 11:51 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#9 Frustratation

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Posted 09 October 2010 - 02:24 PM

I have tried it in safe mode. I have been getting the same results.
This bugger runs itself even there.
Downloading the randomly named MBAM gives me the error:

MBAM_ERROR_ENUMERATE_LANGUAGES (3.0)
The system cannot find the path specified"

I'm guessing I'll have to go with that guide.
But I'm leaning towards just reformatting or buying a new computer. :thumbsup:

Thank you again very much for all your help.



Edit:
Just got through reading the guide.
I ran DDS and am instantly greeted with the error prompt:
"An unknown error occurred. The program will be terminated."

But GMER worked and it detected a few things.
Guess I need to take my log over to the other section now?

Edited by Frustratation, 09 October 2010 - 03:25 PM.


#10 DaChew

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Posted 09 October 2010 - 03:59 PM

Good Luck

I would have probably done the format but that's the easy way out.

And several posters have reported the infections coming back so it's better to wait for expert help and maybe learn a little more.
Chewy

No. Try not. Do... or do not. There is no try.

#11 Orange Blossom

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Posted 12 October 2010 - 11:08 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic352724.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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