Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Please help Windows 7


  • Please log in to reply
6 replies to this topic

#1 gkbrown10000

gkbrown10000

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:22 PM

Posted 08 October 2010 - 11:15 PM

Hello,
I have two problems since upgrading from vista ultimate to 7 ultimate.
If computer goes all the way dead it will not restart. It goes into memory save mode????? Also cant watch videos anymore????
I keep getting message that a program has corrupted my internet explorer search provider
Please help!!!!!!

Edited by hamluis, 09 October 2010 - 01:31 PM.
Moved from Win 7 to Am I Infected ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:07:22 PM

Posted 09 October 2010 - 03:02 AM

Hello and welcome to Bleepingcomputer.

Can you please post your computers make and model number?

When you say "when computer goes all the way dead it will not restart." Are you referring to a laptop that is powered only by the battery that has gone dead?

Who exactly was your Internet Explorer search provider that the message is claiming became corrupted?

Is this computer able to access the Internet to get updates for anti-virus or anti-malware?

I also want to ask have you tried scanning your computer recently with an updated anti-virus/malware program?

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#3 gkbrown10000

gkbrown10000
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:22 PM

Posted 09 October 2010 - 04:07 AM

Laptop is Toshiba Qosmio F45
If running on battery and it goes all the way down . When you try to start up it will load Toshiba then instead of loading windows blank screeen with blinking _ at top left corner of screen.

#4 gkbrown10000

gkbrown10000
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:22 PM

Posted 09 October 2010 - 04:19 AM

doesnt say who corupt the computer
yes i scaned with avast pro didnt find anything

#5 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:07:22 PM

Posted 09 October 2010 - 02:33 PM

Hello please perform the following instructions below and follow through with posting your log here in your next reply.

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#6 gkbrown10000

gkbrown10000
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:22 PM

Posted 10 October 2010 - 05:27 PM

now I cant download any thing

#7 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:07:22 PM

Posted 10 October 2010 - 06:18 PM

What version of Internet Explorer do you have?

If you do not know how to find this information, please let me know, I can tell you how to find out.

Thanks in advance.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users