Infected with multiple trojans/jump & redirect viruses

I am infected with multiple trojans and also the Google Jump & Redirect Viruses. While scanning with AVG, one time it notified me that I was infected with Trojanhorse Downloader and Generac 10 UPN trojans. It said that each trojan had two occurances; one that it quaranteed and one that was inaccessable. I then ran AVG in safe mode. This time no trojans were found. I then ran AVG again and this time it found another Generac 10 trojan, this time it was something other than UPN.

I then loaded Stopzilla onto my computer. It found two viruses (medium risk) and several cookies (low risk), but about 20% into the scan it locked up. I tried to run it again; this time it took over a half hour just to load. I removed it from my computer.

I then loaded Malwarebytes onto my computer. When I doubled clicked on it to scan with it the hour glass came up for a few seconds and then went away and Malwarebytes never started. I removed it, loaded it again, tried to run it several more times and each time was the same as the first.

I then ran AVG once more and this time it found another trojan, something completely different than the other three. I did not record the name.

A friend of mine then suggested I try BleepingComputer.com

Below is the DDS log I was asked to run.


DDS (Ver_10-10-05.01) - NTFSx86
Run by Bill at 22:53:06.18 on Thu 10/07/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.210 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\Program Files\Emsisoft Anti-Malware\a2service.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\NETGEAR WG311v2 Adapter\wlancfg5.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\SolidWorks\swScheduler\swBOEngine.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\PDMWorks Workgroup\Vault\pdmwService.exe
C:\DOCUME~1\Bill\LOCALS~1\Temp\SolidWorksLicTemp.0001
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\SolidWorks\COSMOS\FloWorks\binCFW\StandAloneSlv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Bill\Desktop\dds.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.cnn.com/
uInternet Settings,ProxyServer = http=127.0.0.1:80
uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\bill\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
StartupFolder: c:\docume~1\bill\startm~1\programs\startup\lnk~1 - c:\program files\solidworks\swscheduler\swBOEngine.exe
StartupFolder: c:\docume~1\bill\startm~1\programs\startup\solidw~1.lnk - c:\program files\solidworks\swscheduler\swBOEngine.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear wg311v2 adapter\wlancfg5.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1221238198151
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\bill\applic~1\mozilla\firefox\profiles\hdoqpl3g.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-us.start.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar.dll
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metrics.dll
FF - component: c:\program files\mozilla firefox\extensions\talkback@mozilla.org\components\qfaservices.dll
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-9-12 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-9-12 29584]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-9-12 243024]
R3 a2acc;a2acc;c:\program files\emsisoft anti-malware\a2accx86.sys [2010-10-2 72808]

============== File Associations ===============

JSEFile=NOTEPAD.EXE %1
regfile=NOTEPAD.EXE %1
VBEFile=NOTEPAD.EXE %1
VBSFile=NOTEPAD.EXE %1
.scr=AutoCADScriptFile

=============== Created Last 30 ================

2010-10-07 03:16:35 0 ----a-w- c:\documents and settings\bill\defogger_reenable
2010-10-05 04:14:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-05 04:14:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-10-05 04:14:46 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-03 15:06:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-03 14:45:16 -------- d-----w- c:\docume~1\bill\applic~1\Registry Mechanic
2010-10-03 14:39:37 37336 ----a-w- c:\windows\system32\CleanMFT32.exe
2010-10-03 14:39:36 1101824 ----a-w- c:\windows\system32\UniBox210.ocx
2010-10-03 14:39:34 212992 ----a-w- c:\windows\system32\UniBoxVB12.ocx
2010-10-03 14:39:32 880640 ----a-w- c:\windows\system32\UniBox10.ocx
2010-10-03 14:38:25 -------- d-----w- c:\program files\common files\PC Tools
2010-10-02 10:24:13 -------- d-----w- c:\program files\Emsisoft Anti-Malware
2010-09-29 03:42:37 568 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2010-09-26 23:39:07 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2010-09-26 23:39:07 75264 ----a-w- c:\windows\system32\unacev2.dll
2010-09-26 23:39:07 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2010-09-26 23:39:07 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2010-09-26 23:39:07 153088 ----a-w- c:\windows\system32\unrar3.dll
2010-09-26 23:38:58 -------- d-----w- c:\docume~1\bill\applic~1\Simply Super Software

==================== Find3M ====================

2010-08-22 22:26:14 74703 ----a-w- c:\windows\system32\mfc45.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-07-22 15:49:15 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-22 05:57:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-07-17 03:30:48 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2004-07-02 17:19:02 40960 ----a-w- c:\windows\inf\wg311v2\imdinst.exe
2004-06-18 04:41:16 386688 ----a-w- c:\windows\inf\wg311v2\netwg311_XP.sys
2004-02-04 17:53:26 62865 ----a-w- c:\windows\inf\wg311v2\odysseyIM3.sys
2004-02-04 17:53:22 12739 ----a-w- c:\windows\inf\wg311v2\odNetInstall.dll
2004-02-04 17:53:20 42756 ----a-w- c:\windows\inf\wg311v2\odIM.VXD

============= FINISH: 22:57:21.57 ===============

Hello bilhal,

• Welcome to Bleeping Computer.
  
• My name is fireman4it and I will be helping you with your Malware problem.
  
  Please take note of some guidelines for this fix:
  
• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  
• Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

1.
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.

1. Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
2. If prompted with a legal dialog, accept the warning.
3. Click and then on "Advanced Mode"
   
4. You may be presented with a warning dialog. If so, press
5. Click on
6. Click on
7. Uncheck this checkbox:
   
8. Close/Exit Spybot Search and Destroy

2.
Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4


• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
• If nothing happens or if the tool does not run, please let me know in your next reply

3.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2

• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
• Close any open windows, including this one.
• Double click on ComboFix.exe & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• If you did not have it installed, you will see the prompt below. Choose YES.
• 
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  
  
• Click on Yes, to continue scanning for malware.
• When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
Combofix.txt
How is your machine running now?

Fireman4it,

First, thank you for welcoming me to BleepingComputer.Com

I can't find Spybot on my Start Menu. It is on my desktop and I can find it using Windows Explorer, but not on my Start Menu.

bilhal

Fireman4it,

I disabled AVG's Resident Shield and Automatic Updates. Should I also diable the Anti-Virus?

As for the other two Anti-malware programs, Spybot & Malwarebytes, I can't open them to disable them. I click on both of them, I get the hour glass icon for a few seconds and then nothing.

Do you want me to continue with what you sent or since I can't disable them, do you have other instructions for me?

I may get brain farts from time to time, but sooner or later I catch on to what I'm being told.

Thanks

bilhal

Fireman4it,

I loaded ComboFix to my desktop. I then tried to run it. Just like Spybot & Malwarebytes the hourglass icon appears for a couple of seconds, disappears and then nothing happens.

bilhal

Hello,

We need to re-download combofix and change its name.


1.
Please delete the copy of Combofix you have on your desktop.

2.
Download and Rename Combofix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below. You must rename it 1234.scr before saving it to your desktop.

Link 1
Link 2






--------------------------------------------------------------------

• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
• Close any open windows, including this one.
  
• Double click on 1234.scr & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• If you did not have it installed, you will see the prompt below. Choose YES.
• 
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  
  
• Click on Yes, to continue scanning for malware.
• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt so we can continue cleaning the system.

fireman4it,

I ran ComboFix. Attached is the log file

I will refrain from doing anything you've said not to do until you give me the ok. The only thing I've deleted was the original ComboFix.

Thanks

Bill

Hello,

Things are looking much better. Lets do some final checking and general cleanup.

1.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:



Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

2.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.

Download Link 1
Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
  For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

3.
I'd like us to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the icon on your desktop.
4. Check
5. Click the button.
6. Accept any security warnings from your browser.
7. Check
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the button.
13. Push

Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:

• Close any open programs
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan.

Things to include in your next reply::
Combofix.txt
MBAM log
Eset log
A new DDS log
How is your machine running now?

fireman4it,


Attached are the logs you requested plus one other.

I know you said to "Turn off the real time scanner of any existing antivirus program while performing the online scan." That I did for all scans except the ESET Scan. I was leaving my computer all night to run the scan and I didn't know what time it would finish. I didn't think it would be safe to have the scan end and my computer still on without having a virus scan running.

The plus file I attached was what the Resident Shield picked up last night. I hope I didn't mess things up.

Also, should I delete ESET now or later?

bilhal

Hello, bilhal.
Congratulations! You now appear clean!


1.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
• Look for "JDK 6 Update 21 (JDK or JRE)".
• Click the "Download JRE" button to the right.
• Select your Platform: "Windows".
• Select your Language: "Multi-language".
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
• Click Continue and the page will refresh.
• Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
• Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
• If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
• When the Java Setup - Welcome window opens, click the Install > button.
• If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

2.
Uninstall Combofix

• Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
  o *If it is not on your Desktop, the below will not work.
  
• Click on then Run....
  
• Now copy & paste the green bolded text in the run-box and click OK.
  
  ComboFix /Uninstall
  
  
  
  <Notice the space between the "x" and "/".> <--- It needs to be there
  Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall
  
  
  
• Please advise if this step is missed for any reason as it performs some important actions:
  "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
  It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess

• Download OTC by OldTimer and save it to your desktop.
• Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
• Then Click the big button.
• You will get a prompt saying "Being Cleanup Process". Please select Yes.
• Restart your computer when prompted.

Recommendations
Below are some recommendations to lower your chances of (re)infection.

1. Install and maintain an outbound firewall
2. Install Spyware Blaster and update it regularly
   If you wish, the commercial version provides automatic updating.
3. Install the MVPs hosts file, and update it regularly
   You can use the HostMan host file manager to do this automaticly if you wish.
   For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
4. Install an Anti-Spyware program, and update it regularly
   Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
   SUPERAntiSpyware is another good scanner with high detection and removal rates.
   Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
5. Keep Windows (and your other Microsoft software) up to date!
   I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
   
   If you are using Windows XP or earlier
   Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
   
   If you are using Windows Vista
   1. Click the "Start Menu" (or Windows Orb)
   2. Click "All Programs"
   3. Click "Windows Update"
   4. On the left, choose "Change Settings"
   5. Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
   6. Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
   7. Click "Check for Updates" in the upper left corner.
   8. Follow the instructions to install the latest updates.
   9. Reboot and repeat the "Check for Updates" until there are no more critical updates to install
6. Keep your other software up to date as well
   Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
7. Stay up to date!
   The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing .

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding

With Regards,
fireman4it

fireman4it,

I have done all that you asked. My computer seams to be running fine now. Jump & Redirect no longer affect my internet searches.

I thank you very much.

I would like to make a donation, but I have neither a credit card nor a checking account, and in the current economic environment, can't afford it, which is why I still have this 6-year old computer.

But again, I would like to thank you.

I do still have one question, I didn't see it on any of the scans you asked me to run, but the AVG Resident Sheild, which I sent you a report of, did find that Win32/Patch.DX virus and said "Object is inaccessible." Is this virus gone?

bilhal

Hello,

Glad to hear your machine is running good.



Those files where in your system restore. We flushed those when we did the Cmbofix Uninstall. So yes they are no longer there.

fireman4it,

Thank you very much.

I don't know how to do it, but this forum can now be closed.

bilhal

This thread will now be closed since the issue seems to be resolved.

If you need this topic reopened, please send a Private Message to any one of the moderating team member or myself. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.