Posted 08 October 2010 - 12:15 PM
Here's our VERY frustrating situation. Our internet is running extremely slowly. Download speed is about .24-.28, and we pay for 3 MBPS.
We have DSL through our phone company with a Westell modem. Our phone company ran diagnostics from their end and say that the phone line and modem are fine, that the speed up to there is good, and suggested it could be our router.
We have 2 Gateway laptops one is Vista, one is Windows 7), and a WRT54G2 Linksys router. Both our laptops have wireless, and up to a couple of weeks ago have been working fine. Wireless signal shows as strong.
Here's some of what we have tried:
When we try to bypass the router, running the ethernet cable straight in to one of the laptops, we can't get internet. We tried disabling the wireless network so that it would have to use the wired, but there was still no connection. We rebooted the computer after installing the ethernet cable. Is there some other setting we need to change in order to have to laptop work with the ethernet cable? We were thinking if we could do that and then check the speed it would tell us if the problem was the router.
We did have malware on the Windows 7 computer a couple of weeks ago. It was MyWebSearch and we seemed to have gotten it all with AdAware, Spybot, and Malwarebytes. Could there be something left in the registry that could be slowing things down? This doesn't really make sense because both computers are very slow, but only one was infected.
We also have an itouch device, which picks up the wireless signal from the router and it does NOT seem to be slow.
We are not too technical, but we can follow directions and understand things, but I'm scared to go in and start messing with stuff.
What would you do next?
Thanks in advance!!