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A Disk Read Error Occurred


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#1 fawnlebowitz

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Posted 08 October 2010 - 07:07 AM

Dear BleepingComputer:

Okay, on HP Desktop Pavillion a1000y, running Windows XP SP3.

This just started happening this morning; Computer was working fine earlier today; I have made no HW or SW changes lately.

When booting, i see the HP-Invent Splashscreen, then I get the following error message:

A Disk Read Error Occurred Press CTRL+ALT+DEL to Restart.

If I hit CTRL+ALT+DEL, I see the HP Splashscreen then get the same error.

I can get into the BIOS [F11], but don't know what to do in there that would be helpful.

If I try to get into the Recovery Console [F10], I get the following error message (BSOD?):

STOP: c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000).
The system has been shut down.


Any thoughts?

Thanks!

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#2 cryptodan

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Posted 08 October 2010 - 08:20 AM

What kind of hard drive do you have installed?

#3 hamluis

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Posted 08 October 2010 - 09:22 AM

I would check the boot options as they are currently in the BIOS.

If the first boot option is the hard drive, investigation of the drive would be my next step.

If the first boot option is anything other than the hard drive, I would try to change the options.

FWIW: A failing CMOS battery may result in your boot options changing without human intervention.

I also discovered yesterday...that a PSU problem can result in the error message you received.

Louis

#4 fawnlebowitz

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Posted 08 October 2010 - 05:45 PM

Okay, my boot options are:

1st Boot Device [Hard Drive Group]
2nd Boot Device [Network Boot Group]
3rd Boot Device [Floppy Group]
4th Boot Device [CD-ROM Group]

> Floppy Group Boot Priority [Not Installed]
> CD-ROM Group Boot Priority [3M-TSSTcorp CDW/DV]
> HDD Group Boot Priority [PM-ST380013AS]
> Network Group Boot Priority [Not Installed]

So the ST380013AS is a Seagate 80-GB Hard Drive.

What would be my next step? Check the CMOS battery?

thanks!

#5 hamluis

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Posted 08 October 2010 - 07:09 PM

I would rule out the CMOS battery since boot options appear as they should.

I'd run the long diagnostic from SeaTools. You have choice of the DOS version (requires bootable floppy or CD) or the Windows version (run diagnostic from within XP).

I prefer to test a hard drive when the O/S is not involved.

I don't check CMOS batteries, I just replace them. A CMOS battery costs less than $5 (cheapest component on any system) and is avaialble anywhere selling photo/electronic/watch batteries.

Louis

#6 fawnlebowitz

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Posted 08 October 2010 - 10:02 PM

Ok, so what would you suggest that I do first?

(1) How do I change the CMOS battery?

(2) I don't have a bootable CD--I didn't get a bootable CD with any of my systems. I do have other machines to 'make' one if one can be made or downloaded (?). Are there instructions somewhere to make a bootable CD?

(3) I don't have access to XP (computer doesn't boot past HP Flash Screen) so I can't run the long diagnostic from that.

(4) I do have a 12-disc CD set that I have called "Recovery Disk" if we get to the point that we need that.

(5) I Can't get into SAFE Mode.

(6) For some reason I can't get into the BIOS anymore. It is hanging on the HP Invent splash screen. So, I can't run any diagnostic that may have been in there.


What should I do next? thanks!

#7 hamluis

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Posted 09 October 2010 - 07:48 AM

<<What should I do next? thanks>>

Well...to begin with...I suggest that you stop focusing on what you cannot do...and proceed to start thinking of what you can do :thumbsup:. I tend to not suggest the impossible, so bear with me and I will attempt to explain.

First thing...you must understand that the premises I have stated...may not accurately depict what is wrong with a system I cannot see, test parts, experiment, etc. There could be hardware issues...there could be malware issues...and so on. I just like to try the simple stuff first.

Running the hard drive diagnostic is not reliant at all on ability to boot into Windows, so that is unimportant when it comes to running the hard drive diagnostic.

Almost every hard drive manufacturer...provides a utility to check the status of their products, since hard drive failure is a common occurrence, as are returns of hard drives under warranty provisions.

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/topic28744.html

Diagnosing Bad Hard Drives - PCSTATS.com - http://www.pcstats.com/articleview.cfm?articleID=1583

How to successfully burn or write an ISO-image to cd or dvd - http://iso.snoekonline.com/iso.htm

On a desktop, the CMOS battery can be easily identified and removed, once the case is open and the user has looked inside and has a clear understanding of what a CMOS battery looks like. CMOS batteries are generic items, as most batteries are. The appropriate model designation is likely to be CR 2032, but you can look at the battery to confirm this.

CMOS Battery Replacement - http://www.liverepair.com/encyclopedia/art...cmosreplace.asp. Ignore the instructions to write down settings...that is not required today and is a carryover tactic from long ago in computer time.

I don't know what your 12-disk set is...but XP fits on 1 CD, while drivers and programs installed may be on additional CDs.

At this point, the fact that you can no longer access the BIOS...would compel me to replace the CMOS battery and hope for the best. If you replace the battery and still cannot access the BIOS...we will try something else.

Louis

#8 fawnlebowitz

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Posted 09 October 2010 - 02:02 PM

Dear Louis:

I replaced the CMOS battery. This did NOT improve the system.

It still boots to the HP invent help screen and doesn't go any further.

What should I attempt next?

#9 cryptodan

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Posted 09 October 2010 - 02:05 PM

Does it give you any information like unable to find disk or anything like that?

#10 fawnlebowitz

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Posted 09 October 2010 - 02:44 PM

Okay, I tried something different. While turning on the computer, I pushed the F11 key (BIOS).

I got the BIOS screen and checked the boot order--it was set for Floppy as first. I changed to Hard Drive as first.

It went through a couple of iterations of giving me the following error:

A Disk Read Error Occurred Press CTRL+ALT+DEL to Restart.

That cycled through a few times and i kept hitting CTRL/ALT/DEL

Then I got a BSOD with the following:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you';ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor or visit http://www.hardware-update.com for an updated BIOS. If you are unable to obtain in updated BIOS or the latest BIOS supplied by your vendor is not ACPI compliant, you can turn off ACPI mode during text mode setup. To do this, simply press the F7 key when you are prompted to install storage drivers. The system will not notify you that the F7 key was pressed - it will silently disable ACPI and allow you to continue your installation.

Technical Information:

*** STOP: 0x000000A5 (0x00000002, 0x89BEB008, 0xE10122B8, 0x89C33608)




So, now I keep getting the Disk Read Error and hitting CTRL/ALT/DEL keeps cycling back to that. I haven't gotten the BIOS/ACPI BSOD again.

I can get to the BIOS now! I couldn't do that earlier today!

What next!?

#11 cryptodan

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Posted 09 October 2010 - 02:45 PM

Whats the exact model name for your computer?

#12 fawnlebowitz

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Posted 09 October 2010 - 02:47 PM

HP Pavillion

A1000Y

#13 cryptodan

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Posted 09 October 2010 - 02:48 PM

Its not coming up in HP's database:

Results for "pavillion a1000" (23 products)
HP Pavilion a1000 Desktop PC series
HP Pavilion a1000la Desktop PC
HP Pavilion a1000n Desktop PC
HP Pavilion a1005.uk Desktop PC
HP Pavilion a1006n Desktop PC
HP Pavilion a1007w Desktop PC
HP Pavilion a1010n Desktop PC
HP Pavilion a1012x Desktop PC
HP Pavilion a1013w Desktop PC
HP Pavilion a1016x Desktop PC
HP Pavilion a1017c Desktop PC
HP Pavilion a1019h Desktop PC
HP Pavilion a1020n Desktop PC
HP Pavilion a1022n Desktop PC
HP Pavilion a1023c Desktop PC
HP Pavilion a1025c Desktop PC
HP Pavilion a1029.uk Desktop PC
HP Pavilion a1030n Desktop PC
HP Pavilion a1034n Desktop PC
HP Pavilion a1035c Desktop PC
HP Pavilion a1040n Desktop PC
HP Pavilion a1053w Desktop PC
HP Pavilion a1063w Desktop PC
HP Pavilion a1073w Desktop PC



#14 fawnlebowitz

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Posted 09 October 2010 - 02:52 PM

hmmm, that's what is on two stickers on the computer.

also, here it is on HP site:

http://h10025.www1.hp.com/ewfrf/wc/product...;product=461232

#15 cryptodan

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Posted 09 October 2010 - 02:53 PM

Try resetting the BIOS to Defaults, and see if that fixes it.




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