antivirus 2010 and other malware/spyware

It says to put the type of infection? I don't really know.

I just need help! I've tried everything. I keep getting the Windows cannot access specified file, as others have gotten. I've tried running different spyware/malware removals. I've been to 100s of threads, and I still can't get a fix.

I also tried to do the Gmer scan thing, and it shuts down the program halfway through each time. So I can't access it
I'm kind of computer retarded when it comes to all of this stuff. I think this is what I'm supposed to post! Please help!

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks

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Reopened at user's request

-----------------------------------------

Okay, alixgetslow. Please try and run OTL

• Download OTL to your desktop.
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Under the Standard Registry box change it to All.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

When trying to run it, I was able to click everything as you told me, but the scan stopped halfway through. Then told me I don't have the appropriate permissions to access it.

Try TDSSKiller, let's see if a rootkit is behind this.

• Download TDSSKiller and save it to your Desktop.
  
  
• Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  
  
• Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.
  
  "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt
  
  
• Now click Start Scan.
  
• If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  
• Click Close
  
• Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\

Are you there Alixgetslow?

This topic has been closed.

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Reopened at user's request

-----------------------------------------

Sorry, Alix. I will give you five days instead of the usual three. Please keep me informed when you can get on the PC. Hopefully, we should be able to get your PC to a workable state really soon.

Alix, I have given you seven days. I will close this if you do not post the TDSSKiller log today.

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.