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antivirus 2010 and other malware/spyware


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10 replies to this topic

#1 Alixgetslow

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Posted 08 October 2010 - 05:40 AM

It says to put the type of infection? I don't really know. sad.gif

I just need help! I've tried everything. I keep getting the Windows cannot access specified file, as others have gotten. I've tried running different spyware/malware removals. I've been to 100s of threads, and I still can't get a fix.

I also tried to do the Gmer scan thing, and it shuts down the program halfway through each time. So I can't access it sad.gif
I'm kind of computer retarded when it comes to all of this stuff. I think this is what I'm supposed to post! Please help!

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#2 m0le

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Posted 16 October 2010 - 06:31 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
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#3 m0le

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Posted 21 October 2010 - 06:30 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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#4 m0le

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Posted 25 October 2010 - 05:18 PM

Reopened at user's request

-----------------------------------------

Okay, alixgetslow. Please try and run OTL

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#5 Alixgetslow

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Posted 27 October 2010 - 12:19 AM

When trying to run it, I was able to click everything as you told me, but the scan stopped halfway through. Then told me I don't have the appropriate permissions to access it. :(

#6 m0le

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Posted 27 October 2010 - 04:47 PM

Try TDSSKiller, let's see if a rootkit is behind this.

  • Download TDSSKiller and save it to your Desktop.

  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.

  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt

  • Now click Start Scan.
  • If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  • Click Close
  • Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\

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#7 m0le

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Posted 30 October 2010 - 04:15 AM

Are you there Alixgetslow?
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#8 m0le

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Posted 30 October 2010 - 09:10 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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#9 m0le

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Posted 01 November 2010 - 05:27 PM

Reopened at user's request

-----------------------------------------

Sorry, Alix. I will give you five days instead of the usual three. Please keep me informed when you can get on the PC. Hopefully, we should be able to get your PC to a workable state really soon. :thumbup2:
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#10 m0le

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Posted 08 November 2010 - 06:31 AM

Alix, I have given you seven days. I will close this if you do not post the TDSSKiller log today.
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#11 m0le

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Posted 08 November 2010 - 08:21 PM

This topic has been closed.

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Everyone else please begin a New Topic.
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