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Need Help Diagnosing Slow Internet with Charter Cable


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#1 slyblackdragon

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Posted 07 October 2010 - 03:44 PM

I just had Charter hook up TV and internet in my new apartment. The technician used his laptop to run some tests and whatnot after it was hooked up, and said I should be averaging 8-10mbps (as I had purchased). He told me he was unable to hook up to my router and was only responsible for supplying a working internet connection, the networking I would have to do myself. This is fine with me. I got everything hooked up and if I go to speedtest.net, I am getting ~.44 mbps. This is terribly slow and I am very unhappy. Before I raise hell with Charter, I want to make sure there isn't something else that could be the problem.

Here is my setup:
cable from wall > cable modem (Scientific Atlanta 2100) > ethernet to router (Netgear WGR614 v9) > ethernet to Xbox 360/ wireless to 2 laptops

I don't know if there is something wrong with my setup or some settings I need to change in the router or modem, but this isn't going to work.

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#2 slyblackdragon

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Posted 07 October 2010 - 04:28 PM

As a side note I tried hooking my laptop up directly to the modem, but I couldn't get a connection. I kept getting an error about not being able to assign an IP address.

#3 chrisatbluescreen

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Posted 14 October 2010 - 06:36 PM

If your network is slow enough you're not getting a hardline connect to your laptop, and it isn't your laptop, then you should press them, read your installation receit and raise hell.
"What I cannot create, I do not understand"
Richard Feynman
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