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#1 TGSimonJr


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Posted 07 October 2010 - 03:36 PM

Hi there,

I am running Windows 7 64 bit. When I was on my computer, my anti virus (AVG Free) started freaking out and it asked me to shutdown the computer so I did. However, now when I login a black screen appears (No desktop icons, wallpaper, or task bar) and "My Documents" opens up. When I try to open a Microsoft word document from the "My Computer" pop-up, a pop-up opens called "Microsoft Security Essentials Alert" Detected items: "Unknown Win32/Trojan" Alert level: "Severe" Recommendation: "Remove" Status: "Suspended"

(Safe mode causes the same problems.)

When I open windows in safemode with the command prompt, I can open explorer.exe and the task bar reapears.

I don't remember installing MSEA so why would this be popping up?

I'm in college and this is my primary computer so I need help resolving this ASAP. Thanks.

Edited by TGSimonJr, 07 October 2010 - 03:45 PM.

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#2 cryptodan


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Posted 07 October 2010 - 03:46 PM

Follow this: remove fake microsoft security essentials alert

#3 TGSimonJr

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Posted 07 October 2010 - 05:09 PM

Followed everything that the tut said, but it didn't solve my problem.

Update: I updated the program again and I am currently running the scan again. I found lost of new stuff this time. Hopeflly that;ll solve it.

Update 2: Computer is back to normal, thanks for the help!

Edited by TGSimonJr, 07 October 2010 - 06:10 PM.

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