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Blue Screen - Windows XP Cannot reboot in safe mode


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#1 Trevor25

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Posted 06 October 2010 - 05:36 PM

Hello,
I hope someone can please help me. I got the rogue antivirus SmartSecurity virus the other day and tried to remove it with Malware Antibytes & spybot search and destroy but it still wouldn't remove it.. tried this twice and still nothing. then today I while trying to reboot after trying Malware Antibytes the system froze and i turned off the PC but when i turned it back on I got a blue screen - and keep getting it.. I cannot reboot in safe mode or The last known configuration that worked Successfully" and am getting the following error code Ox000000624(Ox00190203, Ox827CD390, OxC0000102, Ox0000000) it's saying unistall antivirus or defragmentor and to run CHKDSK /F but i can't get past the blue screen in any mode to do any of this.


The computer make is a Dell 4550. SP3. I don't have the original xp disc that came with the pc... I'm at my wits end - have a lot of photos on the pc and afraid i'll lose everything.. please help as i know nothing about computers and need a walk through step by step if this can be fixed.

Thanks in advance for any help.

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#2 cryptodan

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Posted 06 October 2010 - 05:58 PM

Do you have access to another computer, and if so is it a Desktop?

#3 Trevor25

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Posted 06 October 2010 - 06:08 PM

Do you have access to another computer, and if so is it a Desktop?


hi, thanks for coming back to me... yes my sister has a laptop

#4 cryptodan

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Posted 06 October 2010 - 06:09 PM

What country do you live in?

#5 Trevor25

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Posted 06 October 2010 - 06:10 PM

Ireland

#6 cryptodan

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Posted 06 October 2010 - 06:12 PM

I would go to your local computer store and purchase an external hard drive enclosure and put your hard drive inside it and then connect it to your sisters laptop and back up any data that you deem important to it.

THe external enclosure should come with instructions on how to install the hard drive. You will need one that can accommodate a 3.5" Internal Hard Drive and USB/Firewire.

#7 Trevor25

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Posted 06 October 2010 - 06:16 PM

ok i will try that - i have an external hardrive aswell - but i suppose this isn't the same? also does this mean my pc is in serious trouble or risk? ie. can it be fixed?

#8 cryptodan

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Posted 06 October 2010 - 06:20 PM

It can be fixed, but your data should be backed up first. Is your data already on the external drive?

#9 Trevor25

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Posted 06 October 2010 - 06:22 PM

oh PHEW! i'm worried sick about it- no, not all of it - but some of it is. will i need to get the enclosure?

#10 cryptodan

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Posted 06 October 2010 - 06:24 PM

Yes you will, it will make you get all your files off.

#11 Trevor25

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Posted 06 October 2010 - 06:30 PM

oh ok - i will do that in the morning... do you know if these enclosures are normally expensive? i know it probably depends on the store but maybe you have a rough idea? also is it difficult to do this? or is it a case of installing the hard drive into the enclosure and then installing it onto the laptop? sorry for all the questions.. just never came across this and really worried now

#12 cryptodan

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Posted 06 October 2010 - 07:21 PM

I am in the US so I wouldnt know the market over there. Here is a rough idea: External 3.5" Hard Drive Enclosures.

#13 Trevor25

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Posted 07 October 2010 - 07:39 AM

Hi, I got enclosure today - what will i do once i have copied my files over?

#14 hamluis

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Posted 07 October 2010 - 09:34 AM

Removal Guide, http://www.bleepingcomputer.com/virus-remo...-smart-security.

Louis

#15 Trevor25

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Posted 07 October 2010 - 10:00 AM

Hi Louis,
thanks for that - this is what i was doing before the pc crashed.. i had taken the instruction from here and followed it.. i had ran runkill and also the malware antibytes but when it came to downloading the Hostsperm.bat file it wouldn't seem to let me, nor did it save to my desktop. i did however download the Windows XP HOSTS File Download Link file but that was as far as i got.

I ran the Malware bytes twice - the first time it say i had 979 infections.. and removed them all.. but the second time i ran it it said i had 800 infections - so i removed all these too.

Once i couldn't download or save the hostsperm.bat file i seemed to get confused as to what i was doing.




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