Posted 06 October 2010 - 05:36 PM
I hope someone can please help me. I got the rogue antivirus SmartSecurity virus the other day and tried to remove it with Malware Antibytes & spybot search and destroy but it still wouldn't remove it.. tried this twice and still nothing. then today I while trying to reboot after trying Malware Antibytes the system froze and i turned off the PC but when i turned it back on I got a blue screen - and keep getting it.. I cannot reboot in safe mode or The last known configuration that worked Successfully" and am getting the following error code Ox000000624(Ox00190203, Ox827CD390, OxC0000102, Ox0000000) it's saying unistall antivirus or defragmentor and to run CHKDSK /F but i can't get past the blue screen in any mode to do any of this.
The computer make is a Dell 4550. SP3. I don't have the original xp disc that came with the pc... I'm at my wits end - have a lot of photos on the pc and afraid i'll lose everything.. please help as i know nothing about computers and need a walk through step by step if this can be fixed.
Thanks in advance for any help.