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Mega problems cleaning rootkit/malware

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3 replies to this topic

#1 idalisAF


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Posted 06 October 2010 - 02:17 PM

Last night I apparently ran afoul of some viruses/malware. I had a fake antivirus-scanner popup and I could not open anything on the computer. Eventually got Malwarebytes running by renaming it and reinstalling it, and got Norton running. Both found and removed TONS of virus files. But after the restart I still had the popup and couldn't open anything (firefox, etc). I couldn't update malwarebytes so I had to get a friend to send me the latest rule definition file to help update it since I couldn't connect to the internet, and then when I ran it again it found rootkits and more viruses. Then when it rebooted the popup was finally gone and I could open programs. The comp ran ok for a little while, then I decided to scan again to make sure there wasn't more, and it crashed in the middle of it, BSOD.

I ran malwarebytes again and got nothing. I downloaded and ran ad-aware and got 13 more viruses and removed them. I started up and scanned again with both adaware and norton, they found nothing. But then after i restarted because it was running slowly I got BSOD again, as soon as i tried to open outlook.


BCCode: 10000050 BCP : BA72C000 BCP2: 000000 BCP3: B9E99CCB
BCP4: 0000000 OSVer: 5_1_2600 SP: 2_0 Product 256_1

and files


My browser also appeared to still be hijacked, clicking on links from google either landed me on blank pages or redirected to other pages.

I ran malwarebytes again and picked up more infection (C:\windows\system32\drivers\fejnkzkm.sys, which i believe is the file name that appeared on the BSOD).

After restart, again an error. 2 files in temp\WERe7a4.dir00\svchost.exe.mdmp and \appcompat.txt

Ran ad-aware AGAIN - yet another virus! trojan.win32.generic.pak!cobra.

Ran Combofix - found rootkit activity.

Comp restarted with no errors, but browser was still hijacked.

Ran TDSSKiller and it found some kind of rootkit named Redbook. After removal I *think* the browser issue is gone. I've clicked on about 15-20 links in google and no redirecting yet.

However I am not at all satisfied that this machine is clean in the slightest. What else can I do?!

Edited by hamluis, 06 October 2010 - 03:26 PM.
Moved to Am I Infected from XP ~ Hamluis.

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#2 cryptodan


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Posted 06 October 2010 - 02:26 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 idalisAF

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Posted 06 October 2010 - 04:39 PM


#4 Budapest


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Posted 06 October 2010 - 04:41 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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