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Computer will not boot!


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#1 jsw30143

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Posted 06 October 2010 - 12:51 PM

When my friends computer tries to boot up, an error box comes up;

lsass.exe - Unable To Locate Component

This application has failed to start because LSASRV.dll was not found Re-installing the application may fix the problem.


This is where the computer stops and will go no further and I am stumped, any help would be appreciated.

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#2 dc3

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Posted 06 October 2010 - 01:04 PM

Can you boot into Safe Mode?

If you can boot into Safe Mode run sfc with the scannow option, this will scan and repair important Windows files.

Instructions

1. Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.

2. Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). Then press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")

3. The program may (or it may not) ask you for your Windows XP installation CD - please insert it at the prompt. If it doesn't ask you for the CD this means that it wasn't necessary to replace any files.

4. In the event the the system asks you for the CD, you must visit Windows Update immediately after the scan is completed (Please note that there won't be any confirmation dialog - the program will just exit without telling you anything).

5. If this doesn't repair the problem with your system other troubleshooting procedures are required.

*Credit for these instructions goes to USASMA.

Please post the make and model of this computer.

Edited by dc3, 06 October 2010 - 01:09 PM.

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#3 rockmilk

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Posted 06 October 2010 - 01:05 PM

Can you boot into safe mode?Instructions for booting into safe mode HERE.

#4 jsw30143

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Posted 06 October 2010 - 01:14 PM

No, I have tried that and the recovery console as well.

#5 cryptodan

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Posted 06 October 2010 - 01:17 PM

This could be the sign of a malware infection.

#6 rockmilk

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Posted 06 October 2010 - 01:18 PM

Do you or your friend have access to the windows xp cd?If so then,I would like you to try THIS . :thumbsup: Let me know how things go. Dont worry, you wont lose any critical information.Only windows updates,and ie8 if you have that installed.You will need to visit Microsoft Windows Update when you have finished with the repair install.Keep us posted.

Edited by rockmilk, 06 October 2010 - 01:19 PM.


#7 jsw30143

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Posted 06 October 2010 - 01:57 PM

Unfortunately it is a Compaq system with no CD. The only one I have is XP Pro

#8 jsw30143

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Posted 06 October 2010 - 02:14 PM

The COmputer is a Compaq Presario SR1103wm Windows XP Home

#9 rockmilk

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Posted 06 October 2010 - 02:18 PM

Does the xp pro cd have an activation key?

#10 jsw30143

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Posted 06 October 2010 - 02:19 PM

Yes

#11 rockmilk

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Posted 06 October 2010 - 02:21 PM

Ok go ahead with the repair install you will be upgrading as well as solving your current issue.

#12 jsw30143

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Posted 06 October 2010 - 02:25 PM

No lost programs or files? This computer has Quickbooks and Parts Program for a Body Shop.

#13 rockmilk

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Posted 06 October 2010 - 02:30 PM

No you will not lose anything except ie8, if you have that installed. The other thing is you will lose windows updates, that is why I request you visit windows update site after completing the repair install. :thumbsup:

#14 jsw30143

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Posted 06 October 2010 - 02:33 PM

Thank you very much, I am proceeding with the install. I hope you have a great day! :thumbsup:

#15 rockmilk

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Posted 06 October 2010 - 04:16 PM

Let us know how things go for you. :thumbsup:




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