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Random BSOD


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5 replies to this topic

#1 Lexile

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Posted 05 October 2010 - 11:13 PM

After having this computer for over a year and no problems I encountered the Blue Screen Of Death yesterday (And 3 more times since).
I haven't done much to change anything on the computer recently besides regular virus scans so I did a system restore.
Problem NOT solved! The BSOD seems to be happening randomly. It could happen when a window is open, when ones not open, when I'm using the computer, when I'm not, ect.
P.S. I have ran searches for Malware nothing seemed to find anything.
I'm extremely grateful for anyone's time and help


- Here's My System Information:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Model snc302eeh
System Type X86-based PC
Processor Intel® Pentium® Dual CPU E2220 @ 2.40GHz, 2403 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V1.2B1, 2/13/2009
SMBIOS Version 2.5
Hardware Abstraction Layer Version = "6.0.6002.18005"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.00 GB
Available Physical Memory 1.14 GB
Total Virtual Memory 6.21 GB
Available Virtual Memory 4.22 GB
Page File Space 3.29 GB


- The Problem Report:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini100510-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 1a
BCP1: 00008886
BCP2: 83C52B50
BCP3: 83C64B68
BCP4: 00000501
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1


- What Windows Debugging Tool Came Up With:


Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Lex\AppData\Local\Temp\WERAFF5.tmp\Mini100510-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0x82812000 PsLoadedModuleList = 0x8291f930
Debug session time: Tue Oct 5 17:28:43.408 2010 (UTC - 5:00)
System Uptime: 0 days 0:05:02.319
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {8886, 83c52b50, 83c64b68, 501}

Probably caused by : memory_corruption ( nt!MiUnlinkPageFromList+58 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00008886, The subtype of the bugcheck.
Arg2: 83c52b50
Arg3: 83c64b68
Arg4: 00000501

Debugging Details:
------------------


USER_LCID_STR: ENU

OS_SKU: 3

BUGCHECK_STR: 0x1a_8886

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: ccsvchst.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 8288ecd7 to 828cd859

STACK_TEXT:
90b8aa00 8288ecd7 0000001a 00008886 83c52b50 nt!KeBugCheckEx+0x1e
90b8aa20 828a35ef 8886fd08 ae524000 88cb9850 nt!MiUnlinkPageFromList+0x58
90b8aa58 829e8224 ae524000 00000000 66a55b6f nt!MmCheckCachedPageState+0x2c8
90b8aae4 8b18bd11 850a6a10 0dbe4000 00000400 nt!CcFastCopyRead+0x1f5
90b8ac00 8acadadc aca515a0 001156ec 00000400 Ntfs!NtfsCopyReadA+0x21a
90b8ac34 8acadcab 00000003 00000000 851156e4 fltmgr!FltpPerformFastIoCall+0x22e
90b8ac60 8acbfab4 00b8ac84 8acbf96e 00000000 fltmgr!FltpPassThroughFastIo+0x7d
90b8aca4 82a0a34c 850a6a10 90b8ace4 00000400 fltmgr!FltpFastIoRead+0x146
90b8ad38 828699aa 87862ba8 00000000 00000000 nt!NtReadFile+0x2d0
90b8ad38 777c5e74 87862ba8 00000000 00000000 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
00f7f188 00000000 00000000 00000000 00000000 0x777c5e74


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiUnlinkPageFromList+58
8288ecd7 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!MiUnlinkPageFromList+58

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4c0e5573

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x1a_8886_nt!MiUnlinkPageFromList+58

BUCKET_ID: 0x1a_8886_nt!MiUnlinkPageFromList+58

Followup: MachineOwner
---------

Edited by Lexile, 05 October 2010 - 11:15 PM.


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#2 Broni

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Posted 06 October 2010 - 12:34 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 cryptodan

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Posted 06 October 2010 - 08:15 AM

Looks to me like you are having issues with Norton? Have you made sure that it is updated?

#4 Broni

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Posted 06 October 2010 - 07:11 PM

In the above particular dump file Norton is not listed as a culprit.
It only says, that it happened in Norton's module.
The cause is listed here:
IMAGE_NAME: memory_corruption

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#5 cryptodan

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Posted 06 October 2010 - 07:26 PM

from: http://www.processlibrary.com/directory/files/ccsvchst

The ccsvchst.exe file is automatically added to your computer upon installing the Norton software, and it is referred to as the Symantec Service Framework. The ccsvchst.exe file works to display the GUI (Graphical User Interface) of Norton products, which usually include the Norton Security Suites. If the ccsvchst.exe file encounters a problem, the Norton’s graphical interface will only be displayed after the computer has been rebooted.

Almost all Norton products come bundled with the ccsvchst.exe file. It is important for this file to be found with the installation of these software products since the user interface is where the user interacts with the computer are made possible by this file. As new versions of Norton products are released, the graphical user interface also changes.

Click to run a free scan for ccsvchst.exe related errors.

Recommendation

Not a critical component, but see the information above before disabling it. It is highly recommended to Run a Free Performance Scan to automatically optimize memory, CPU and Internet Settings..

#6 Broni

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Posted 06 October 2010 - 08:34 PM

Once more....the above BSOD was NOT caused by Norton.

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