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Monitor went black, but computer still going


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3 replies to this topic

#1 IHaveVirus

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Posted 05 October 2010 - 09:39 PM

Hi, starting the past week, my monitor goes black, but the computer is still going on at least once a day at random times. Sometimes, when pressing the reset button after the monitor goes black, the computer will make a long beep sound and I have to hold power to shut it down. I used combofix and malwarebytes (quick scan), but it is still going on. I checked the event calendar and under system, there was lots of errors that says int15.sys service failed to start due to the following error: A device attached to the system is not functioning. I have a Windows XP, what's going on? Thanks.

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#2 Blade

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Posted 14 October 2010 - 03:19 AM

Hello IHaveVirus.

Couple things.

First:

ComboFix (CF for short) is intended by its creator to be "used under the guidance and supervision of an expert", NOT for personal, unsupervised use. Please read Combofix's Disclaimer. When CF is run without trained assistance, it can no longer be considered a "safe" tool. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

You may find this topic to be informative - ComboFix usage, Questions, Help? - Look here

Since you've already run the tool however, the log needs to be analyzed by a MRT member to check and repair any damage. To do this, you'll need to post in the Malware Removal Logs forum.

Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

Important: Additionally, please mention that you ran ComboFix and post the log it generated. It can be found at C:\Combofix.txt

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

~Blade

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#3 IHaveVirus

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Posted 14 October 2010 - 10:49 PM

Hi, Thanks for your reply, I did what you said, but I couldn't post the log in the forums because I think it says it's too big, so I just put the combofix log in the attachment. Thanks and I finished it.

#4 Orange Blossom

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Posted 14 October 2010 - 10:59 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic353805.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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