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New Anti-Virus 2010?


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#1 Tanaguchi

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Posted 05 October 2010 - 08:07 PM

I've treated many computers infected with Anti-Virus 2010 a couple time already, thanks to the info on your site, but this time I'm stumped by it.

Computer Symptoms:
When the computer boots up, just after logging in as a user, XP locks up for about 10-15 minutes. After that it resumes like normal and seems to work alright.

When I go to Add/Remove programs, Anti-Virus 2010 is listed. However I can't remove or uninstall it.

I've tried Malwarebytes, Avast! Scan & Boot Scan, CCleaner, Super Anti-Spyware... and none seem to be able to detect anything wrong.


Any help or advice you can give is appreciated,
Robert

Edited by Budapest, 05 October 2010 - 08:15 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Blade

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Posted 14 October 2010 - 03:11 AM

Hello and :thumbsup: to Bleeping Computer.

Let's see if we can get a look at what's going on here.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.log" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and copy/paste its contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try unchecking the Devices box in addition to the others previously requested. Also, try running GMER in Safe Mode.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


~Blade


In your next reply, please include the following:
GMER log

Posted Image

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