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Rdbss.sys BSOD and loss of connection


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8 replies to this topic

#1 liquidskyy

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Posted 05 October 2010 - 04:28 PM

I am in desperate need of help. My computer has been making me angry for months now. I am losing my internet connection after I play online games or try and download lengthy downloads. There is no magic time limit, it just fails after a while and the only thing I can do is restart. When I attempt to restart I am greeted with a BSOD that states the following:

A problem has been detected and windows has been shut down to prevent damage to your computer.

The problems seems to be caused by the following file: rdbss.sys

The driver unloaded without cancelling pending operations.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced Startup options, and the select safe mode.

Technical information:

*** STOP: 0x000000D4 (0xB428BF38, 0x0000001C, 0x00000001, 0x805022DC)

rdbss.sys



That is what I see. I photographed the blue screen so I could type it all out word for word. I have not tried uninstalling anything, because nothing new had really been installed when this issue first came up. I disabled nothing in the BIOS because I didn't want to further mess anything else up. I have replaced the rdbss.sys file with the one found in the i386 folder. That didn't help at all. I am really at my wit's end and can't figure out what to try next. I have search through pages of google searches and can't find an answer there either. Any help would be awesome. Thank you for reading!

~ Jeni

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#2 hamluis

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Posted 05 October 2010 - 04:38 PM

Error Reference

Info on Rdbss.sys File

On my system, I have the rdbss.cache file in both Systems32/dllcache and Systems32/drivers.

I would replace the one in the drivers folder with a copy of the other.

Worst case, I would run sfc /scannow or do a repair install, since the file may be damaged.

Louis

#3 Gabrial

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Posted 06 October 2010 - 11:13 AM

Do you get the BSoD when shutting down or when starting up on your restart?

#4 liquidskyy

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Posted 07 October 2010 - 07:55 PM

It seems to always happen when I am shutting down. Windows will begin to shut down, then the blue screen appears.

#5 Broni

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Posted 07 October 2010 - 09:17 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#6 liquidskyy

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Posted 09 October 2010 - 03:18 PM

Okay, I installed the blue screen viewer and obviously never had the computer set to log the minidumps. Well, now for days, I can not get the BSOD to appear stating the Rdbss problem. I am still dealing with the loss of connection, but magically not getting the BSOD. I guess I need to head off and start another topic so I can see if I can fix this problem. I really appreciate everyone's help though! :D bleepingcomputer is awesome! :D

Thanks!!!!

~ Jeni

#7 Broni

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Posted 09 October 2010 - 09:03 PM

I'm glad to hear good news, but BSV doesn't fix anything, so I have no idea what happened :thumbsup:

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#8 liquidskyy

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Posted 10 October 2010 - 10:00 AM

Tis a little mysterious miracle! Perhaps something worked that I tried before I posted on here. *shrugs* Who knows, but I do appreciate the efforts! :thumbsup: Maybe BSV will help with the bsod i get when i try and get into the recovery console! We will see!

#9 ThunderZ

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Posted 10 October 2010 - 10:09 AM

Did a bit of reading on rdbss.sys.

In some instances it points to external USB devices. Do you have any plugged in?

Have you since unplugged any?




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