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My Laptop won't allow me to upload


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7 replies to this topic

#1 Holly-May

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Posted 05 October 2010 - 01:03 PM

My Laptop won't allow me to upload , Keeps shutting down
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8006276600
BCP3: FFFFFA80062768E0
BCP4: FFFFF80002FC55D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100310-35053-01.dmp
C:\Users\Holly\AppData\Local\Temp\WER-521979-0.sysdata.xml



This is the Blue screen view you emailed me

Inline Attachment Follows: File 1.txt
==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+37b5d0
From Address : fffff800`02000000
To Address : fffff800`025dc000
Size : 0x005dc000
Time Stamp : 0x4c1c44a9
Time String : 19/06/2010 05:16:41
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe


EDIT: I edited in these logs.. We cannot ex=ven run DDS as the machine crashes, I am not certain she is still infected or if some was deleted. I was hoping someone could review and maybe determine something.AII topic http://www.bleepingcomputer.com/forums/index.php?showtopic=351355&st=0&p=1960024&#entry1960024

Edited by boopme, 05 October 2010 - 06:37 PM.


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#2 boopme

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Posted 05 October 2010 - 06:38 PM

Boop bumped :huh:
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#3 hamluis

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Posted 06 October 2010 - 09:00 AM

Hi :huh:.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#4 Holly-May

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Posted 08 October 2010 - 02:54 PM

Dump File : 100810-49733-01.dmp
Crash Time : 08/10/2010 20:46:56
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`065e2060
Parameter 3 : fffffa80`065e2340
Parameter 4 : fffff800`02f875d0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\100810-49733-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600

#5 Holly-May

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Posted 08 October 2010 - 04:09 PM

My laptop has taken to emailing everyone on my contact list about viagra now.
New thing that has just happened today.

#6 Jacee

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Posted 08 October 2010 - 05:31 PM

My laptop has taken to emailing everyone on my contact list about viagra now.
New thing that has just happened today.

That is a definite sign of an 'infection' .... You are going to need help in the malware forums.

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#7 boopme

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Posted 08 October 2010 - 08:30 PM

Hi Holly ,I know you could not run DDS earlier. Can you run OTL instead of DDS??

  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
Create a OTL log and post it in the new topic here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 hamluis

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Posted 09 October 2010 - 01:53 PM

http://www.bleepingcomputer.com/forums/topic352653.html, current topic in Malware Logs forum.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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