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Help Please, I have to restart Themes service and cant update windows

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3 replies to this topic

#1 Matt46


  • Members
  • 2 posts
  • Local time:03:13 AM

Posted 05 October 2010 - 07:11 AM

Hi, all.
I am having a few issues at the mo, The first is everytime I switch my pc on windows has defaulted the theme to classic and I have to restart the Themes service.
Also I am unable to acess the windows update via iexplorer, and whilst surfing every now and the i get a pop up diverting me somewhere else.

Heres the DDS log, but I was unable to do GMER scan as it just kept crashing.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Typeset1 at 8:27:55.21 on 05/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1246 [GMT 1:00]

AV: FortiClient AntiVirus *On-access scanning disabled* (Updated) {C86EC76D-5A4C-40E7-BD94-59358E544D81}
FW: FortiClient Personal Firewall *enabled* {528CB157-D384-4593-AAAA-E42DFF111CED}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Fortinet\FortiClient\scheduler.exe
C:\Program Files\Fortinet\FortiClient\FCDBLog.exe
C:\Program Files\Fortinet\FortiClient\fcappdb.exe
C:\Program Files\Fortinet\FortiClient\FortiProxy.exe
C:\Program Files\Fortinet\FortiClient\fortifw.exe
C:\Program Files\Fortinet\FortiClient\fortiwf.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Seagull\BarTender Suite\BtSystem.Service.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Seagull\BarTender Suite\CmdrSrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Seagull\BarTender Suite\Maestro.Service.exe
C:\Program Files\Pervasive Software\PSQL\bin\w3dbsmgr.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Fortinet\FortiClient\FortiTray.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Corel\CorelDRAW Graphics Suite 13\Programs\CorelDRW.exe
C:\Program Files\Corel\CorelDRAW Graphics Suite 13\Programs\CorelPP.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsEditor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Typeset1\My Documents\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.personalimpressions.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [Windows Standard] c:\windows\system32\regsvr32.exe /s /n /i:"/installvs:'','windows standard','normal'" c:\windows\system32\themeui.dll
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [MBoxUtil Clean] c:\program files\konica minolta\box utility\BoxUtil.exe /clean
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [RunNarrator] Narrator.exe
uPolicies-system: NoColorChoice = 0 (0x0)
uPolicies-system: NoSizeChoice = 0 (0x0)
uPolicies-system: NoVisualStyleChoice = 0 (0x0)
uPolicies-system: SetVisualStyle = c:\windows\resources\themes\Luna.theme
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1271402949281
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1234858695343
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1280846158046
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File
Hosts: gs.apple.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\typeset1\applic~1\mozilla\firefox\profiles\y6hv1ke6.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 FAFileMon;Fortinet FMonitor;c:\windows\system32\drivers\fortimon2.sys [2010-2-26 43112]
R1 FARegMon;Fortinet RMonitor;c:\windows\system32\drivers\FortiRmon.sys [2010-2-26 46184]
R1 fortiapd;fortiapd;c:\windows\system32\drivers\fortiapd.sys [2010-2-26 13416]
R1 FortiPFW;FortiPFW;c:\windows\system32\drivers\fortipfw.sys [2010-2-26 118504]
R1 Fortips;Fortips;c:\windows\system32\drivers\fortips.sys [2010-2-26 98024]
R1 FortiRdr;FortiRdr;c:\windows\system32\drivers\FortiRdr.sys [2010-2-26 29928]
R1 FortiShield;Fortinet Fortishield;c:\windows\system32\drivers\FortiShield.sys [2010-2-26 37480]
R2 BarTender System Service;BarTender System Service;c:\program files\seagull\bartender suite\BtSystem.Service.exe [2010-5-10 42392]
R2 Commander Service;Commander Service;c:\program files\seagull\bartender suite\CmdrSrv.exe [2010-5-11 2188736]
R2 Maestro;Printer Maestro;c:\program files\seagull\bartender suite\Maestro.Service.exe [2010-5-10 239000]
R2 psqlCE;Pervasive PSQL Client Engine;c:\program files\pervasive software\psql\bin\w3dbsmgr.exe [2007-9-5 455968]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-10-5 13592]
R3 Fortidrv2;Fortinet Packet Filter Service;c:\windows\system32\drivers\fortidrv.sys [2010-1-4 22504]
R3 ft_vnic;Fortinet network virtual adapter;c:\windows\system32\drivers\ftvnic.sys [2010-1-12 14496]
S2 APDocConverter4;activePDF DocConverter Enterprise;"c:\program files\activepdf\docconverter enterprise\dcservice.exe" --> c:\program files\activepdf\docconverter enterprise\DCService.exe [?]

=============== Created Last 30 ================

2010-10-05 07:13:35 0 d-----w- c:\windows\system32\CatRoot
2010-10-04 08:31:38 0 d-----w- c:\docume~1\typeset1\applic~1\ElevatedDiagnostics
2010-09-30 12:28:41 0 ----a-w- C:\VundoFix Backups
2010-09-30 10:48:10 0 d-----w- c:\docume~1\typeset1\applic~1\EurekaLog
2010-09-30 10:46:50 0 d-----w- c:\program files\Emsisoft Anti-Malware
2010-09-30 10:27:05 0 d-----w- c:\windows\SxsCaPendDel
2010-09-30 09:22:52 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-09-30 08:48:55 75776 ----a-w- c:\windows\system32\WS2Fix.exe
2010-09-30 08:48:55 53248 ----a-w- c:\windows\system32\Process.exe
2010-09-30 08:48:55 51200 ----a-w- c:\windows\system32\dumphive.exe
2010-09-30 08:48:55 289144 ----a-w- c:\windows\system32\VCCLSID.exe
2010-09-30 08:48:55 288417 ----a-w- c:\windows\system32\SrchSTS.exe
2010-09-30 08:48:55 135168 ----a-w- c:\windows\system32\swreg.exe
2010-09-15 08:52:56 5632 ----a-w- c:\windows\system32\ptpusb.dll
2010-09-15 08:52:55 159232 ----a-w- c:\windows\system32\ptpusd.dll
2010-09-15 08:47:41 0 d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-09-15 08:46:45 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2010-09-15 08:46:45 3062048 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-09-15 08:46:31 0 d-----w- c:\program files\Bonjour
2010-09-09 07:20:57 664 ----a-w- c:\windows\system32\d3d9caps.dat

==================== Find3M ====================

2010-09-29 12:11:17 133508 ----a-w- c:\windows\fonts\BPdotsUnicase-Bold.ttf
2010-09-29 12:11:14 116284 ----a-w- c:\windows\fonts\BPdotsUnicase.ttf
2010-09-21 10:45:44 54556 ----a-w- c:\windows\fonts\LuciaBT-Regular.ttf
2010-08-25 10:26:55 43904 ----a-w- c:\windows\fonts\LOGAN.TTF
2010-08-25 10:26:05 50992 ----a-w- c:\windows\fonts\LETRGI.TTF
2010-08-25 10:26:01 50972 ----a-w- c:\windows\fonts\LETRGBI.TTF
2010-08-25 10:25:57 50444 ----a-w- c:\windows\fonts\LETRGB.TTF
2010-08-25 10:25:45 41572 ----a-w- c:\windows\fonts\LETRG.TTF
2010-08-24 14:54:20 111748 ----a-w- c:\windows\fonts\Andalus.ttf
2010-08-17 15:15:54 54080 ----a-w- c:\windows\fonts\CooperBT-Light.ttf
2010-08-17 15:15:51 54572 ----a-w- c:\windows\fonts\CooperBT-BoldItalic.ttf
2010-08-17 15:15:48 54528 ----a-w- c:\windows\fonts\CooperBT-Bold.ttf
2010-08-17 15:15:44 84788 ----a-w- c:\windows\fonts\CooperBT-BlackOutline.ttf
2010-08-17 15:15:39 56628 ----a-w- c:\windows\fonts\CooperBT-BlackItalicHeadline.ttf
2010-08-17 15:15:34 57536 ----a-w- c:\windows\fonts\CooperBT-BlackItalic.ttf
2010-08-17 15:15:19 56960 ----a-w- c:\windows\fonts\CooperBT-BlackHeadline.ttf
2010-08-17 15:15:14 56556 ----a-w- c:\windows\fonts\CooperBT-Black.ttf
2010-08-17 15:15:10 67508 ----a-w- c:\windows\fonts\CooperBlack.ttf
2010-08-11 08:45:04 42444 ----a-w- c:\windows\fonts\RosewoodStd-Fill.ttf
2010-07-27 17:44:10 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-07-27 17:44:10 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-07-27 17:44:10 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-07-27 17:44:10 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-06-15 10:46:06 56 --sh--r- c:\windows\system32\AB395926AC.sys
2007-06-25 14:16:57 8 --sh--r- c:\windows\system32\AC265939AB.sys
2010-06-15 10:46:07 6842 --sha-w- c:\windows\system32\KGyGaAvL.sys
2009-10-14 07:32:12 245760 -csha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2008-09-18 08:57:11 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091820080919\index.dat

============= FINISH: 8:29:08.40 ===============

Any help is much appreciated.

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#2 Elise


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Posted 12 October 2010 - 05:50 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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#3 Matt46

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Posted 12 October 2010 - 06:08 AM

Thanks, I formatted and this has resolved my issues, thanks

#4 Elise


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Posted 12 October 2010 - 06:13 AM

Thank you for letting me know.

This topic will now be closed. If you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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