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computer will not shut down


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#1 goldeeneyes

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Posted 05 October 2010 - 02:28 AM

I have a brand new toshiba satellite running Windows 7. I installed avira as an antivirus freeware, and still have trial of Norton running. When I press "shutdown" the computer has always said that it is waiting for various background programs to close (ever since I brought the computer home last week), and now it logs off and shutsdown, then restarts as if I pressed restart instead of shutdown. Any thoughts?

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#2 nojmit

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Posted 05 October 2010 - 03:55 AM

Choose Avira or Norton and uninstall the other. Your two anti virus programs are fighting each other.
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#3 Clifford Tan

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Posted 05 October 2010 - 05:09 AM

Ditch Norton if you can and stick with Avira. The software is bloated with lots of upsell ads and tends to be resource intensive and generally cause systems to slow down. Many people including my years of experience have noticed that removing Norton products from the computer have managed to fix a lot of problems. Use Norton Removal tool to safely remove all Norton products from your computer and see if it fix the problem for you.
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#4 Layback Bear

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Posted 05 October 2010 - 06:49 AM

I also would not use Norton. You might want to take a look at this, many think its great.
http://www.microsoft.com/security_essentials/

#5 goldeeneyes

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Posted 05 October 2010 - 11:41 AM

I unintalled Norton and left Avira, there has been no change, the computer still automatically restarts. Wow just now when I pressed the post button, IE stopped running momentarily and only the desktop showed on the screen. It then popped back up into this screen.

#6 cryptodan

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Posted 05 October 2010 - 11:48 AM

Call Toshiba for support.

#7 goldeeneyes

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Posted 07 October 2010 - 11:07 AM

is there anything else somebody could suggest? I tried a system restore, but it was unable to run due a corrupted file.

#8 cryptodan

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Posted 07 October 2010 - 11:11 AM

Your computer is brand new, toshiba should be the first one to call when you have issues. Something we do may void the warranty.

#9 Layback Bear

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Posted 07 October 2010 - 09:23 PM

If it means anything I agree with cryptodan you should get in touch with Toshbia and let us know what they want you to do. You have a warranty if you can use it.




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