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Problem during/after printer installation


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#1 harryspotterJR

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Posted 04 October 2010 - 11:52 PM

I was in the process of installing an old printer... when it seemed to fail in the middle. It gave me one of those Data Execution Protection messages and restarted the computer. Since then, every time I restart computer, DEP gives me a message that it has :stopped: the Services and Controller App... but now the computer seems to be running "OK" (minus the printer, which, while installed, does not work). I am hesitant to start screwing around with things/uninstall printer, etc. until I understand the meaning behind this...

Anyone have any ideas?

Thanks!

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#2 cryptodan

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Posted 04 October 2010 - 11:57 PM

What kind printer is it?

#3 Gabrial

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Posted 05 October 2010 - 02:10 PM

Is this Windows XP you are using? DEP is not enabled by default for program execution in Windows XP. Did it ask for confirmation for an unsigned driver? If so, and you are installing from a known good source for the driver, like a CDRom built for Windows XP or downloading the recomended driver from the manufacturer's support site, you can safely click continue.

#4 harryspotterJR

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Posted 05 October 2010 - 11:31 PM

It is an HP Photosmart D5063 printer, Win XP Pro... and I downloaded the driver from the HP website...

While I am less concerned about being able to click continue... first, there is now this annoying message every time I reboot...and what does it mean that DEP has stopped the the services and control app? What is that app? Does it affect other things on the computer? Can I do something to un-install an unsuccessfully installed printer? etc., etc.

Thanks!!!

Edited by harryspotterJR, 05 October 2010 - 11:32 PM.


#5 cryptodan

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Posted 06 October 2010 - 07:22 AM

You can try doing this: Revo Uninstaller

#6 ectech1

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Posted 06 October 2010 - 07:30 AM

How to check DEP settings in XP..

1) Click the start menu > right click My Computer > select properties
2) Click the Advanced tab > under Performance click Settings
3) Click the Data Execution Prevention tab

By default, Windows is set to "Turn on DEP for essential Windows Programs and services only"

Ensure this settings checked, otherwise enable it. Apply the settings if needed and reboot the machine.




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