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Website Redirecting Virus, Blocking new installs


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3 replies to this topic

#1 Atibmort

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Posted 04 October 2010 - 11:13 PM

Hello everyone,

I've been reading the net and this forum on this problem and I have found answers to similar troubles, unfortunately those didn't help my case so I have to post my problem. Please help me out if you can, I would love to avoid a full system format.

The involved computer is not mine so I am not on it at this moment but I did save a log with 'hijack' as I noticed that is the protocol here. It's attached to this post in a txt file.

The detailed description:

Internet Explorer is being redirected when certain website URLs are called for. Mostly antivirus and malware solution websites are blocked and being redirected to weird websites. If it's not redirected, then just blocked from loading with a fake "no internet connection" page.

I ran ESET NOD32 on October 3rd and I tried a scan today (Oct 4th) too, but it seems that definition updates are blocked for both my AV and my Windows Defender. I downloaded MBAM to my laptop and copied it over to the infected PC - since that one I cannot open any useful website with - and tried to install it but it says the file is corrupt. It's not. I did follow advices from this website and changed the name of the file but no luck.

I tried to install it in safe mode too but same problem. I have been around computers in 23 years and I always was able to fix trouble. This thing has defeated me on my shame. Please help me out if you can I don't want to format and redo the whole system.

Thank you!
Atibmort

Attached Files


Edited by Budapest, 04 October 2010 - 11:54 PM.
Moved from XP ~BP


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#2 Elise

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Posted 12 October 2010 - 05:47 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


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#3 Atibmort

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Posted 14 October 2010 - 07:00 AM

The problem has been fixed. Called Microsoft, since the Windows was genuine and registered to the owner's name they helped us out over phone and using remote assistance. Downloaded a program called Microsoft Easy Assist and with the owner's agreement they were able to control the computer and clean it out. It was pretty cool actually. I didn't know they do that.

Anyway thank you!

Edited by Atibmort, 14 October 2010 - 07:04 AM.


#4 Elise

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Posted 14 October 2010 - 08:03 AM

Glad to hear you got it fixed.

This topic will now be closed. If you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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