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browser redirection issues


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#1 branduin

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Posted 04 October 2010 - 09:53 PM

Hi there. I was infected last Wednesday (Sept 29) by the "Fake Microsoft Security Essentials Alert Trojan" while uploading photos on my photobucket account. I was waiting for my images to upload and all of a sudden a Windows Media Player screen popped up like it was going to start a video. Then my Zone Alarm popped up twice asking for permissions (which I denied). Then the Microsoft Security Essentials screen popped up saying I was infected. I did not click any of the pop ups, shut down my computer and went into safe mode and was able to remove it from my computer using Grinler's instructions here:

http://www.bleepingcomputer.com/virus-remo...ssentials-alert

The fake alerts have not come back but now I am finding a random redirect issue that I am guessing is either leftover or an additional issue that was not corrected with all the scanning that I did last week.

My computer is running Win 2000 Pro
My browser is Firefox 3.6.1

I have the Google toolbar plug-in for Firefox and while I am clicking on the results of search terms I will SOMETIMES get redirected to sites like 7search or information-seeking showing new results for the terms I just searched for. This does not happen for all the search results and it has only come up maybe 4 or 5 times but I know something is not right.

I obviously would love to get this cleaned from my computer as well but before I do I would like to say that I am planning in the very near future to do a wipe of my drive, reformat and do a clean install since it's been a few years. I recently bought a TB drive and want to take any and all files that are not program or system related off of my C drive. If I were to take files off my C drive is there a risk of them being infected with whatever is causing this redirect issue when I put them onto another drive? Or should I just save all my files and wipe the drive and not worry about cleaning the infection? I don't mean to sound dumb and I definitely don't want to be transferring infected files but I don't want to waste anyone's time here if it's perfectly sensible to just go ahead with transferring files and reformatting instead of taking the time to do more scans.

Thanks for any advice you can offer on this!

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#2 boopme

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Posted 04 October 2010 - 10:13 PM

Hello and welcome. Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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