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Am I STILL infected?


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16 replies to this topic

#1 krausdogs

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Posted 04 October 2010 - 07:23 PM

I am hoping this will be one of the easier posts you have to deal with today. My son began having problems in early Sept, 2010 with a laptop I loaned him (a Dell Inspiron 1545, originally Vista upgraded to Windows 7 back in Feb, 2010). The initial problem was clearly one of these MS Essentials 'Fake Alert' issues. He kept getting these notices that his computer was infected unless he would download something. He was smart enough not to act on any of these. Still I walked him though the basics of cleaning up this kind of problem, following previous instructions that I have received from you directly and from others on your website. This seemed to stop this problem.

Then another problem appeared which seemed more hardware related (I say this after conferring with my IT staff, of which I am one), and this problem was that the computer would only remain viable for about 5-15 minutes before it would simply quietly stall out on any/every activity. Safe mode was barely available, and when it was it would freeze equally soon, thus long scans were not possible.

I have done what was suggested to correct the possible hardware problems, and since the computer has been running continuously for the last 3 days without problem. I re-situated everything hardware that I could--memory, harddrive, dvd drive--and upgraded key drivers (BIOS,chipset, etc). I have run full scans from numerous recommended anti-malware your site suggests and nothing found. Things seem stable.

However, before I send this back to him (to Hawaii, where he is stationed in the Army) I would like your more experienced judgment that we are free of computer virus/trojan/rootkit/malware problems.

So I am simply asking you to walk me through any number of tests you need that might assure me that any possible malware/esp.rootkit problems is gone. I just don't want to send this back only to have it show up again because I missed something (I do not have your experience in reading these things).

Let me know what you need further and where you would like to start.

Thanks

krausdogs

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#2 cryptodan

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Posted 04 October 2010 - 07:29 PM

Can you post the logs from those scans here for our review?

#3 krausdogs

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Posted 04 October 2010 - 08:58 PM

What logs are you wanting? Please be specific
Thanks

#4 cryptodan

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Posted 04 October 2010 - 09:08 PM

AV logs, MBAM, SAS, and GMER if you got them.

#5 krausdogs

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Posted 04 October 2010 - 09:25 PM

AV logs, These are what exactly? Just any AV log? Hijack, anything else?
MBAM, Will look for them and rerun them if not found.
SAS, Not sure what these (SAS) are,but glad to look for or run them again
and
GMER will rerun them, if necessary

if you got them.

Thanks

#6 cryptodan

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Posted 04 October 2010 - 09:26 PM

Perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#7 krausdogs

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Posted 04 October 2010 - 10:12 PM

Thanks for the details
Will do as you have asked and get back with you--will send log posts within the next 12 hours (going to bed now)

Back in touch soon,

Robert

#8 krausdogs

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Posted 05 October 2010 - 08:33 AM

Cryptodan,
Sorry for the delay in response. I left my laptop at home and so do not have it here at work where I can get the logs and send them. Will get it over lunch and continue with you this afternoon. Just wanted you to know that I was not abandoning this conversation. All tools are downloaded but I have not yet run the SAS scan, don't know how long that takes (the MBAM scan took nearly 2 hrs).

Thanks for your help and your patience,
Krausdogs

#9 cryptodan

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Posted 05 October 2010 - 08:42 AM

They are saved under the log tab in MBAM and for SAS its under Preferences then the Log/Stats Tab.

#10 krausdogs

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Posted 05 October 2010 - 06:26 PM

Here are the logs (if there is anything else you need just let me know):

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4734

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/4/2010 6:21:14 AM
mbam-log-2010-10-04 (06-21-14).txt

Scan type: Full scan (C:\|)
Objects scanned: 266124
Time elapsed: 1 hour(s), 44 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-----------------------------------------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/05/2010 at 12:02 PM

Application Version : 4.44.1000

Core Rules Database Version : 5636
Trace Rules Database Version: 3448

Scan type : Complete Scan
Total Scan Time : 01:01:59

Memory items scanned : 355
Memory threats detected : 0
Registry items scanned : 7577
Registry threats detected : 0
File items scanned : 134163
File threats detected : 163

Adware.Tracking Cookie
.smartadserver.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.smartadserver.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.dmtracker.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
www.googleadservices.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.trafficmp.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.trafficmp.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.trafficmp.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.specificclick.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.specificclick.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.smartadserver.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.smartadserver.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.tacoda.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.xiti.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.kontera.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.smartadserver.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ext-us.bestofmedia.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.kontera.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.kontera.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.chitika.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ads.pointroll.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.tacoda.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.tacoda.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.tacoda.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.at.atwola.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.at.atwola.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.a1.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.a1.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.a1.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.a1.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.a1.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.interclick.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.content.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.content.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.adserver.adtechus.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.adserver.adtechus.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ru4.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.ru4.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.imrworldwide.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.imrworldwide.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.questionmarket.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.questionmarket.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.roiservice.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.eyewonder.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
www.qsstats.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
www.qsstats.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.at.atwola.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
citi.bridgetrack.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
citi.bridgetrack.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
citi.bridgetrack.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
citi.bridgetrack.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.yieldmanager.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.bs.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.serving-sys.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.tribalfusion.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
rotator.adjuggler.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
rotator.adjuggler.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Users\PMK\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
macromedia.com [ C:\Users\PMK\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\PMK\AppData\Roaming\Macromedia\Flash Player

\#SharedObjects\Z24ECRLD ]
banners.securedataimages.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
bc.youporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
cdn.eyewonder.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
cdn4.specificclick.net [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
chat.hornypharaoh.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
content.yieldmanager.edgesuite.net [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
core.insightexpressai.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
files.youporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
freeporn.youngleafs.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
galleries.shareadult.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
i.adultswim.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
ia.media-imdb.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
macromedia.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media.mtvnservices.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media.scanscout.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media.theboobsmovies.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media.vmixcore.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media.wcnc.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
media1.break.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
mediaforgews.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
msnbcmedia.msn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
naiadsystems.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
objects.tremormedia.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
onlybestsex.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
rmd.atdmt.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
s0.2mdn.net [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
secure-us.imrworldwide.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
spe.atdmt.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
static.xxxmatch.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
static.youporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
udn.specificclick.net [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
vidii.hardsextube.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.freeporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.funnypornvids.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.hornypharaoh.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.mofosex.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.naiadsystems.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.pornhub.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.realgfporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.shareadult.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
www.viralporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
wwwstatic.megaporn.com [ C:\Users\PMK\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Z24ECRLD ]
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@bluestreak[1].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@burstnet[1].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@burstnet[3].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@clickfuse[2].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@invitemedia[1].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@invitemedia[2].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@liveperson[2].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@liveperson[4].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@media.adfrontiers[1].txt
C:\Users\PMK\AppData\Roaming\Microsoft\Windows\Cookies\Low\pmk@media6degrees[1].txt
rotator.adjuggler.com [ C:\Users\PMK\AppData\Roaming\Mozilla\Firefox\Profiles\6nanyass.default\cookies.sqlite ]
.collective-media.net [ C:\Users\PMK\AppData\Roaming\Mozilla\Firefox\Profiles\6nanyass.default\cookies.sqlite ]
.collective-media.net [ C:\Users\PMK\AppData\Roaming\Mozilla\Firefox\Profiles\6nanyass.default\cookies.sqlite ]
.collective-media.net [ C:\Users\PMK\AppData\Roaming\Mozilla\Firefox\Profiles\6nanyass.default\cookies.sqlite ]
.collective-media.net [ C:\Users\PMK\AppData\Roaming\Mozilla\Firefox\Profiles\6nanyass.default\cookies.sqlite ]

----------------------------------------------------------------------
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-10-05 13:22:31
Windows 6.1.7600
Running: rj3kgmern82g.exe; Driver: C:\Users\PMK\AppData\Local\Temp\pwldapow.sys


---- System - GMER 1.0.15 ----

INT 0x1F \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302AAF8
INT 0x37 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302A104
INT 0xC1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302A3F4
INT 0xD1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83012634
INT 0xD2 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83012898
INT 0xDF \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302A1DC
INT 0xE1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302A958
INT 0xE3 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302A6F8
INT 0xFD \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302AF2C
INT 0xFE \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 8302B1A8

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13AD 82C43599 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 82C67F52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...]

{LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text peauth.sys 9B02AC9D 28 Bytes [1E, 2A, 36, 72, EF, CB, 33, ...]
.text peauth.sys 9B02ACC1 28 Bytes [1E, 2A, 36, 72, EF, CB, 33, ...]
PAGE peauth.sys 9B030B9B 72 Bytes [67, C3, 35, 30, 3C, 4C, C0, ...]
PAGE peauth.sys 9B030BEC 111 Bytes [50, F0, B7, 9E, CA, B3, 94, ...]
PAGE peauth.sys 9B030E20 35 Bytes [26, 83, 91, D4, A5, 78, 74, ...]
PAGE ...

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\tdx \Device\Tcp Lbd.sys (Boot Driver/Lavasoft AB)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption

Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption

Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption

Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\0000004a halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft

Corporation)

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter

Manager/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\00242bf8ae78
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Upgrade\LocalRadioSettings
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\00242bf8ae78 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\LocalRadioSettings (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#11 krausdogs

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Posted 06 October 2010 - 08:59 PM

FYI: have not heard back from you at this point. Going to a place tomorrow that does not generally have great AT&T reception (iPhone). Our communication may have delays. Whatever you can help me with will be appreciated. [I do not understand what the difference is between fastreply and addreply so if I have done something out of protocol let me know. Thanks]

#12 cryptodan

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Posted 06 October 2010 - 09:04 PM

Does the stalling still happen after the scans?

#13 krausdogs

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Posted 07 October 2010 - 07:52 PM

The stalling on the machine has stopped. It was possibly a hardware issue that has been dealt with during this period. However prior (and overlapping with this time) there was also a likely malware infection on this machine. I went through most of the steps that I have received from you previously (another computer infection) and also read your responses to similar cases from your website. The computer appears to be working fine now, but rootkits especially can be very tricky. A computer can appear to be fixed only to have the same problem reappear a couple of weeks later.

I believe I have this laptop clean but just want some input before I send the computer back to my son, confirmation from someone more experienced than me, to know that you do not see anything suspicious still lurking here (yes I will caution him about what websites he visits (;-). Do you see anything potentially problematic here? need more tests to be run? I know there are no guarantees, I just want your expert opinion.

This is what I am seeking from you at this point.

Thanks, Robert

#14 cryptodan

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Posted 08 October 2010 - 07:43 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#15 krausdogs

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Posted 08 October 2010 - 01:27 PM

I will do as you asked but am a bit confused since it feels like we are starting over again. I have thoroughly described my situation in the first posting and have followed all your directions regarding the posting of numerous logs. I am very familiar with your "Guide" and will be glad to run them again for you but am not sure why? Is it because too much time has passed? I say this because I am not in an easy wireless access (at the beach on vacation) but will do my best to get back with you in the next day or so.

Robert




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