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BSOD on startup today


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#1 fgeelo

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Posted 04 October 2010 - 07:04 PM

As soon as I logged into my account today on Windows 7, my computers sound stuttered and suddenly I got a blue screen of death saying: SYSTEM_SERVICE_EXCEPTION

When I managed to log on after the computer reset, I got a Windows error report with the following details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800028C6E2E
BCP3: FFFFF8800824C340
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100510-17331-01.dmp
C:\Users\My PC\AppData\Local\Temp\WER-28064-0.sysdata.xml

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I would also like to note that the next time I logged in, Adobe Flash popped up with a new update on startup. Not sure if this caused the "service exception"

Your help would be much appreciated

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#2 cryptodan

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Posted 04 October 2010 - 07:18 PM

Have a read here: System_Service_Exception update your computer and if the issues persist come back.

#3 fgeelo

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Posted 04 October 2010 - 07:26 PM

Thanks for your reply.

My computer is completely up to date and I have the latest drivers and Windows updates installed.

I also maintain a very clean computer and run virus scans regularly.

You don't think this could have been caused by a virus, do you?

Or perhaps the Adobe Flash update launching on startup?

I'd like to get to the bottom of why this happened.

Edited by fgeelo, 04 October 2010 - 07:26 PM.


#4 cryptodan

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Posted 04 October 2010 - 07:26 PM

When i say updated I mean everything that you have installed. The Flash Update could have caused this BSOD. Is it the only one, or has it happened again?

#5 fgeelo

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Posted 04 October 2010 - 07:34 PM

Thanks for your response.

At this moment it's the only one. I am posting this literally straight after I booted it up, got the BSOD, reset, booted up normally and now I am here. It's also worth noting that this is a 64 bit system and it was only installed about a month ago.

#6 cryptodan

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Posted 04 October 2010 - 07:36 PM

Then consider it a fluke. I get them every now and then, and a driver update fixes it.

#7 fgeelo

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Posted 04 October 2010 - 09:52 PM

Thanks for your reply

All drivers were already up to date, just did a check. How can this be a "fluke" if everything is updated normally? If it was the flash update, wouldn't have windows not been able to boot the second time? Or are there built in algorithms for it to fix itself? You really don't think it's a virus? (I've done scans with MBAM, SAS, SB S&D and MSE with nothing showing up)

#8 cryptodan

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Posted 04 October 2010 - 10:10 PM

blue screens can happen on any given computer at any given time.

#9 fgeelo

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Posted 08 October 2010 - 03:09 AM

When I booted up my computer today, my motherboards date, time and settings had been reset. Could this be related and do you know why it would happen?

#10 cryptodan

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Posted 08 October 2010 - 07:44 AM

You need to change the CMOS Batter: How to replace the CMOS battery?




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