Posted 04 October 2010 - 04:00 PM
I've got a customer's computer that was running MySecurityShield. MalwareBytes seems to have removed all traces of it, but there seems to be some sort of lingering issue that I can't find a solution for.
The customer was running McAfee and Norton on his computer, I used both products' removal tools to get rid of them, both supposedly completed with no problems. I then installed MS Security Essentials which completed with no errors. It seemed to be running fine, so I did one last restart of the PC to make sure all was working fine.
Upon restarting, I noticed that MSE wasn't running in the taskbar. I tried to run it from the desktop shortcut and received an error message; "The operation has been cancelled due to restrictions in effect on this computer." The computer's running Windows XP Home Edition so it can't be a group policy, and I can't find whatever registry key would affect it.
I've also tried uninstalling MSE and installing AVG instead, but I receive the same error message there.
Has anyone else encounted this problem? I'm stumped and Google isn't very helpful, it only seems to have information about that error message in regards to Outlook which doesn't provide any relevant error messages.
Thanks for your time