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Windows 7 would not start and very slow


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3 replies to this topic

#1 kamgg

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Posted 04 October 2010 - 02:32 PM

Hi
My computer was running really slow, when I checked in task manager it said I was using 100% of my cpu. Restarted laptop and the machine refused to boot. Finally started after windows ran startup help and I believe used a restore point. If I run Kaspersky the machine shuts off at about 18%. Have no clue what to do. Tried scanning in safe mode as well.
Please Help! :thumbsup:
If there is a post that currently exists to help me can you point me in that direction as well.
Dell inspiron 1546
Windows 7 64 bit
AMD Turion x 2 Dual Core mobile RM-75 2.20 GHz
4GB Ram
Kaspersky antivirus
if more info is required or any suggestions I'd really appreciate the help

Edited by kamgg, 04 October 2010 - 03:01 PM.


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#2 kamgg

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Posted 04 October 2010 - 09:40 PM

Ran Malwarebytes since it seemed like the standard answer to try first.

Database version: 4742

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/4/2010 6:40:30 PM
mbam-log-2010-10-04 (18-40-30).txt

Scan type: Quick scan
Objects scanned: 139043
Time elapsed: 18 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Restarted fine but my clock reset to an hour ahead, no prob there.
Hopefully that did it

#3 kamgg

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Posted 14 October 2010 - 03:17 PM

Programs are still freezing even after running malwarebytes. No issues have been detected by malwarebytes or kaspersky though. computer often crashes with ms silverlight. skype freezes and solitaire
Any suggestions?

#4 boopme

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Posted 14 October 2010 - 05:34 PM

Hello please run a safe mod scan.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Your MBAM is a little old..
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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