Posted 04 October 2010 - 10:08 AM
this is quite a long story so thanks for reading it.
hi, i need some help with some issues ive been having over the last couple of days. im going to explain everything,some parts may be irrelevant but i dont want to leave anything out.
On the 29th of september whilst on a website java 6 popped up as if to install then disappeared. my mcafee notified me it had removed a trojan ,after that it kept popping up to tell me it had removed a trojan and i continued viewing the site, i pressed stop notifying me presuming it would continue to remove trojans. later i tried to start a game i have, called minecraft, an error popped up saying couldnt start java virtual machine(maybe this isnt that relevant and could be an entirely different problem but it happened after the trojan incident and was working fine before).
i decided to restart hoping all would be well but when i shutdown windows notified me i had updates to install, i said ok. instead of saying "windows is installing update 1 of 5" etc, it just said windows is shutting down and froze. i forced a shutdown by holding the power button and when i restarted my start bar and icons where missing.
i started again in safe mode and tried restoring my pc to earlier that day and restarted again. the icons where not there nor the startbar and task manager was "disabled by my administrator" i went back to safe mode and ran superantispyware which found some horrible things like "disabletaskmanger" some tracking cookies and other things( i have a log which can be provided if necassary) the day after on the 30th i thought everything was back to normal as i checked my internets and ate my breakfast(task manager was back and fine although minecraft.exe still wouldnt start due to java virtual machine fault-relevance unkown) after returning to my computer that night i started up my pc to find my task bar missing and no icons again(task manager was still fine though). i went to safe mode and ran another scan with malwarebytes anti malware and superantivirus, the latter only turning up a few tracking cookies.
On the 1st of october, 2 out of 2 boots of my computer have been successful in that my start bar and icons have appeared as normal. HOWEVER, mcafee realtime scanning is turned off and when i turn it on it goes off again, and if i try to run any sort of scan with it it says cannot complete and that i have to check my internet and stuff. it looks as though something has hold of my mcafee virus software. the second major problem im finding is that when i search in google, particularly when searching for mcafee help, i get redirected to some wierd ,seemingly random, website, upon clicking the links. on one occasion internet explorer popped up on its own with a wierd website.
im at a complete loss, after trying mcafee's virtual technition help and that not working i tried chatting with a helper online. the conversation i had with them was absolutely useless and i might aswell of asked my dog for help.
i would REALLY appreciate any help with getting to the bottom of this.
also im aware this problem seems to be quite common but ive been reluctant to try any fixes ive found on this internet because it seems like the help is tailor made, i have hijack this, combofix, antimalware, superanti spyware but havent used combofix or hijack this yet because i dont know what im doing with them.
thanks for any help or comments! (and thanks for reading this mighty essay)