I am so sorry for being a pain, but I am trying to rid my computer of malware, and was following the instructions well until almost at the bottom of the sheet of instructions and was told to back up my files onto a dvd. Okay, I chose the free Vista program suggested here and proceeded to follow instructions to back up. I was told the dvd needed formatting first, so pressed format, and that was almost 3 hours ago. It is still trying to format and warning me not to remove disc or turn computer off. I am sure something must be wrong. Please can any of you tell me what to do now having gone this far? which has already taken me through the wee small hours and I am shattered and stressed.
Thanks in advance,