I have an OKI network printer that is configured to use CIFS (Common Internet File Sharing) to scan to network folders on various users' computers. Each user on the network has a profile setup in the printer's admin pages with their shared folder on their personal computer named as MFPShare which is configured to be shared with Everyone.
The path to the folders is configured in the printer as \\<computer name>\MFPShare. The setup also uses a 16 port gigabit switch. The cable modem is wired by ethernet to the router and the router is ethernet connected to the 1st port on the switch.
Previously I used a Westell 750 DSL modem for internet provided by Verizon and everything worked fine with exactly the same setup, just a different router. The documents were successfully sent to the required folder on the user's laptop. We decided to switch ISP from Verizon to Cablevision due to DSL dropping in wet weather and therefore there was no DSL modem in the setup so I used a Netgear wireless router as replacement.
The problem I have is that whenever I try to scan to folder with the netgear in place, the printer fails and displays a
"Check DNS Settings" message. I've tried everything I can think of and spent hours trying to configure the printer networking setup page but there was no way. I tried disabling DDNS since there was a constant error code NG16 apprantly meaning the DNS was not found.
I tried configuring the router to use specific DNS settings from the ISP but that did not work either and I ended up setting it back to automatically use settings from ISP. I tried setting the computer's DNS settings (the computer I was working with while trying to get the scan to folder) along with static i.p in the Adapter configuraiton pages but kept getting the same message when I went back to scan to folder.
Actual Printing works fine across the network, but scanning to folders cannot be achieved with the Netgear. SInce we have not cancelled the DSL subscription I swapped out the routers again and put the DSL back on and now there is no problem scanning to folders again.
It is obvious that the netgear is the issue in the setup but I have no idea why or what to do to make the printer send scanned docs through it to the desired computer. I have not listed any specs for the computers in the network because it seems redundant given that scanning to folders works on one router and not another.
I would really like to use the netgear and cablevision service as it is faster but I must allow users to scan to folders so until I can resolve this netgear\DNS settings issue between the printer and the router I can't change.
It might be worth adding that the printer is connected via ethernet through a gigabit switch and that I even tried bypassing the switch and connecting directly from the router to the ethernet socket that feeds the wall outlet. Same problem as long as the netgear is in use. I had even considered that the issue may have been caused by having the computer in question on wireless and the printer on wired as if it couldn't find a path to the wireless computer so I created a wired connection on the test computer and tried to scan to the now wired comp with no luck.
I am pretty much out of ideas and wondered what suggestions I could use from here.
I am beat and invite all ideas with great thanks and gratitude.
Darren De Wilde
Edited by Darren De Wilde, 03 October 2010 - 08:00 PM.