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malware: google yahoo redirect and can't launch malware removal software


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5 replies to this topic

#1 hongclub

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Posted 03 October 2010 - 06:26 PM

Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

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#2 Budapest

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Posted 03 October 2010 - 06:31 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 hongclub

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Posted 04 October 2010 - 05:06 PM

Hi i download the TDSSkiller, they found two threats.
One is a malware object, another one is a suspicion object.

I delete (cure) the malware object, for the suspicion object, everytime i try to Quarantine, i seems create problems on my OS.
After I Quarantine them, it seems it will give me blue screenshot when i run some programs

So i leave it skip Quarantine it since it is a suspicion object.
I did a symantec antivirus full scan, it looks good.
And i am doing Malwarebytes, it looks good too.

But now the Symantect auto-protect result keep popping up:
Risk:
Blackdoor.Tidserv.I!inf
Action:
Partial
Count:2
Filename: tsk0000.dta
Threat Type
File; Macro
Original Location
C:|TDSSkiller_Quarantine\04.10.2010_10_04_49\tdl30000\svc000\
Stauts:
infected
Current location:
C:|TDSSkiller_Quarantine\04.10.2010_10_04_49\tdl30000\svc000\

Seems Symantec keeps deleteing the file there, it is because i delete the whole directory already?


Please advise, and confirm with me if my system is cleaned yet!

Tommy

#4 Budapest

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Posted 04 October 2010 - 05:17 PM

I think this requires a more in depth look. Please follow these instructions:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 hongclub

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Posted 05 October 2010 - 11:38 AM

Hi,

I submit my log to this topc. please help and see if my system is clean!

http://www.bleepingcomputer.com/forums/topic351714.html

#6 Budapest

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Posted 05 October 2010 - 04:12 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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