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browser hijacked


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4 replies to this topic

#1 kolman

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Posted 03 October 2010 - 04:28 PM

hi i am a beginner at this please help my computer browser got hijacked i ran hijack this i am not sure what my next step should be please help its redirecting to a porn site and this computer is my home (kids computer)

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#2 Queen-Evie

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Posted 03 October 2010 - 04:33 PM

Start HERE:Virus, Trojan, Spyware, and Malware Removal Logs

Read Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Follow the directions. Post requested logs in Virus, Trojan, Spyware, and Removal Logs.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

#3 kolman

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Posted 03 October 2010 - 07:11 PM

Start HERE:Virus, Trojan, Spyware, and Malware Removal Logs

Read Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Follow the directions. Post requested logs in Virus, Trojan, Spyware, and Removal Logs.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.



#4 kolman

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Posted 03 October 2010 - 07:24 PM

hi i entered all the information under user name kolman please respond thanks a ton

#5 Budapest

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Posted 03 October 2010 - 07:33 PM

I split off your log and placed it here: http://www.bleepingcomputer.com/forums/topic351475.html

I also merged in your other topic.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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