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Compaq recovery

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#1 robertson03


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Posted 02 October 2010 - 09:39 PM

I have a compaq presario cq5500f desktop. It has windows vista home premium. I decided to restore the system before giving it to someone. I created recovery discs from the options within the system. I was able to run recovery but upon the first boot it gave a configuration error (code purple). I researched this and discovered a possible cause would be due to a change of the motherboard. This system has never had anything replaced or worked on. So, I figured maybe it just didnt install correctly. I decided to recover using the discs i JUST made. It gives an error that the discs are not correct. Any ideas on how to get this system to recognize the discs it made for me originally? Thanks

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#2 kahdah


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Posted 09 October 2010 - 06:38 AM

Hello robertson03

Welcome to BleepingComputer smile.gif
This is not a malware issue it is a Windows issue.
Please post a thread about it here > http://www.bleepingcomputer.com/forums/forum72.html

They will get you sorted from there.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

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