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Blue Screen of Death + IRC bot/virus?


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#1 Sean1218

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Posted 02 October 2010 - 07:23 PM

I don't necessarily know it's the blue screen of death, but it may be. There's a bit of backstory too, reallly need the help!! I'm running Windows 7 64 by the way.

My ISP contacted me a couple days ago and told me that I had an IRC bot/virus (after googling, I found so many other Canadians with Rogers ISP with this issue, why do no other ISPs care :thumbsup:) and needed to get rid of it or they'd cut off my internet (and they refused to give me any more info). So, I scanned with many different programs (including avast, mbam and several others) and found nothing.

Now, I was about to watch a movie on tv from netflix (i.e. need to be connected to internet), and halfway through the loading before the movie played it stopped loading. I go check the internet on my other computer (not the main one with the BSoD) and it's not working (even though the little window in the taskbar (where time is displayed) shows it is). Then I go to my main computer and for some reason it's off. I turn it back on and get a message saying my computer had a problem, and gave me some info etc.

Here's the info:

Problem Event Name: Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
BCCode: d1
BCP1: FFFFF8A003169SB8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880010F1FA9
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that will help describe the problem:
C:\Windows\MiniDump\100210-21481-01.dmp
C:\Users\MyUsername\Appdata\Local\Temp\WER-85394-0.sysdata.xml

For some reason I decided to uninstall the security programs I installed earlier (I only had one antivirus and one firewall to begin with, and one antivirus and firewall at the end, the rest were things like Threatfire and MBAM so don't worry). First, I uninstalled Ad-Aware, and as soon as it finished all of the programs I had pinned to my taskbar disappeared (It seems to work fine now, I can repin them and such but for some reason they all just disappeared suddenly). Also, I checked Internet again and it's working fine.

So, can anyone tell me what this means, and what I should do now given all of this?

Thanks!! Please help!

Edited by Sean1218, 02 October 2010 - 08:09 PM.


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#2 quietman7

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Posted 02 October 2010 - 11:06 PM

For the Minidump involving sysdata.xml, please see Examining Errors (the information pertains to Windows XP but its useful for explaining the issue in newer operating systems).

Error Message: "The system has recovered from a serious error.
C:\Windows\Minidump020404-01.dmp
C:\Docume~1\Darle~1\Locals~1\Temp\Wer5E.tmp.diroo\sysdata.xml"

This error message reveals a problem with a memory dump (an inventory of the contents of computer memory; sometimes referred to as a minidump). It seems the OS created a memory dump file but forgot about it, so it's attempting to create the file again. The resulting conflict leads to a serious error and the sudden system meltdown.

The minidump error is sometimes associated with an outdated video driver...so one potential solution is to download a driver update for the video card...


Applications can produce user-mode minidump files, which contain a useful subset of the information contained in a crash dump file. Applications can create minidump files very quickly and efficiently. Because minidump files are small, they can be easily sent over the internet to technical support for the application.

A minidump file does not contain as much information as a full crash dump file, but it contains enough information to perform basic debugging operations.

About Minidump Files

Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.You can also try BlueScreenView which enables you to investigate the cause of a system crash by analyzing the content of the Minidump files that are created during each crash.
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