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DVD drive problems


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#1 34BLEEP00XX

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Posted 02 October 2010 - 06:12 PM

I have a Samsung DVD writer. It can read CD-ROMS but can't read DVD'S. What's going on here. :thumbsup: :flowers:

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#2 MrBruce1959

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Posted 02 October 2010 - 07:27 PM

Hello and welcome to Bleepingcomputer.

This solution has helped in some cases. http://support.microsoft.com/fixit#tab1


Also about UPPER AND LOWER FILTERS.


(UPPER AND LOWER FILTERS ERRORS)

This is released by Microsofts knowledge base.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/




This problem may occur if one of the following scenarios is true:

The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows.

You uninstalled CD software that fails to properly remove itself in the registry.

You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. (In Windows Vista and Windows 7) Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
(In Windows 95, 98, ME or XP. Click Start, then RUN and type regedit into this field box.)

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

Note: You may not always find both the UPPER and LOWER filters listed. if this is the case, delete the ONE that is listed.

For more information, follow the below link:

http://support.microsoft.com/kb/929461

Hopefully one of these will help if not, you could try using imgburn, it has a utility that in some cases resolves cd and dvd issues http://www.imgburn.com/

If this still does not work, your laser may be dirty and be need to be cleaned with a laser disk cleaner which can be purchased at most music stores.

Bruce.

Edited by MrBruce1959, 02 October 2010 - 07:37 PM.

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#3 34BLEEP00XX

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Posted 03 October 2010 - 12:12 PM

I have a windows XP and your advice works only in Windows Vista. What is next I can try?

Registry advice also Doesn't work.

Is this ImgBurn software free?

I have a DVD/DVD ROM cleaning disc. Can I use it in Computer DVD drive?

I have two writers in computer. Can it be a conflict?
I have Samsung DVD write master and LG 52X 24X 52X CD writer installed.

Edited by 34BLEEP00XX, 03 October 2010 - 01:02 PM.


#4 MrBruce1959

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Posted 03 October 2010 - 01:56 PM

ImgBurn is a FREE disk burning software.

The string is also available in Windows XP's registry, so it applies to Windows XP, Vista and Windows 7.

The upper and lower filters would also be in Windows XP's registry as well if they were created.

So yes it does apply to Windows XP as well.

So follow the instructions closely that I provided above to look for the proper registry key for your disk drives.

Once you have looked in the registry for those filters and find they were not created, you can use the DVD cleaning disk you mentioned above, if it is a decent quality, it should work.

If not, then your laser may be dirtier than usual and may need a direct approach cleaning method, which involves gaining access to the laser lens and using a cotton swab and alcohol to clean the lens. If you attempt this, this may involve opening the drive and using as little pressure as possible to clean the lens.

Bruce.
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#5 34BLEEP00XX

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Posted 03 October 2010 - 01:58 PM

I have tried that registry advice. No effect there. Filters key doesn't exist there anymore.

Edited by 34BLEEP00XX, 03 October 2010 - 01:59 PM.


#6 MrBruce1959

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Posted 03 October 2010 - 02:01 PM

I have tried that registry advice. No effect there. Filters key doesn't exist there anymore.

Are you saying you did not see any filters listed under that registry key?

Bruce.
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#7 34BLEEP00XX

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Posted 03 October 2010 - 02:07 PM

I have deleted those filter keys but DVD drive doesn't still work. It reads only CD's not DVD's. Yes filter keys are gone.

IT doesn't read that cleaning DVD. Only CD's are read.

Edited by 34BLEEP00XX, 03 October 2010 - 02:25 PM.


#8 MrBruce1959

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Posted 03 October 2010 - 02:26 PM

Did you re-boot the computer after you deleted those filter keys?

Bruce.
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#9 34BLEEP00XX

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Posted 03 October 2010 - 02:27 PM

Yes I did that. No effect there.

#10 MrBruce1959

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Posted 03 October 2010 - 02:47 PM

Okay make sure the disk you are trying to read does not have an issue, try a different DVD in the drive and make sure the drive is your DVD drive, not the CD drive.

If your DVD drive is listed as a DVD drive and the disks are NOT being read and you have tried more than one DVD disk you know works Okay in another DVD drive, your laser may be dirty and may have to be cleaned with direct contact.

Sadly this can only be done by removing the drive from the computer case.
Opening the drive by removing the screws that hold the metal covers in place.

Removing the drive mechanism from the top metal cover.

Removing the disk hold-down spindle support bar.

This will give you direct access to the laser lens.

Using a cotton swab dipped in Isopropyl alcohol lightly and CAREFULLY wipe across the laser lens a few times. DO NOT use much pressure, as this will dislodge the lens or disrupt its orientation or angle. Avoid getting cotton fibers caught in the lens mechanism.

Put the drive back together again just as it was before you disassembled it, don't forget to put the spindle back in place before closing the drive up, that is that white plastic looking disk with a magnet on it.

Hook it back up and test the drive again.

If it fails again, this could mean the laser is bad, lasers loose their abilities to read DVDs first, because DVDs can be dual/double layered disks, where CDs or CD-R disks are NOT dual layered.

Dual layered disks use smaller more condensed tracks than CD disks, so the laser has to be able to project a narrower beam and has to be stronger to read dual layer disks.

Bruce.

Edited by MrBruce1959, 03 October 2010 - 02:50 PM.

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#11 34BLEEP00XX

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Posted 04 October 2010 - 04:14 PM

Let's close this topic. I have bought a new DVD drive. It's the laser that usually breaks down first.

Where to ask these questions here:

A) Hi Jack this logs
B ) Windows services

Edited by 34BLEEP00XX, 04 October 2010 - 04:20 PM.


#12 MrBruce1959

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Posted 04 October 2010 - 04:47 PM

Let's close this topic. I have bought a new DVD drive. It's the laser that usually breaks down first.

Where to ask these questions here:

A) Hi Jack this logs
B ) Windows services


I suspect you feel you have a virus or malware problem?

If so please read this section first and follow the instructions carefully.

http://www.bleepingcomputer.com/forums/topic34773.html

Good luck!

Bruce.

Edited by MrBruce1959, 04 October 2010 - 04:49 PM.

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#13 34BLEEP00XX

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Posted 04 October 2010 - 04:55 PM

I don't know about this DDS run program. I use HijackThis program.

I know that Gmer tool. Quite good.

I use Lavasoft AD-Aware and Emisoft Anti-Malware program.

WHOA! This Gmer tool is quite good. It shows quite a many system things

Edited by 34BLEEP00XX, 04 October 2010 - 05:50 PM.


#14 MrBruce1959

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Posted 04 October 2010 - 06:59 PM

Okay, once you have your logs from Hijackthis and Gmer open a new topic at this thread.

http://www.bleepingcomputer.com/forums/forum22.html

Use a title which describes your problem, then offer a detailed description as to what problems you are experiencing.

Then post your logs.


Please post a link there in your NEW thread there to this topic here which is:
http://www.bleepingcomputer.com/forums/ind...p;#entry1960613

Then post your logs in the NEW topic, DO NOT respond to any one other than the person helping you with your logs, do not take advice from THIS forum until you are instructed to do so from the person helping you in the other forum.

You should from this point on ONLY follow instructions from a site MODERATOR or MALWARE RESPONSE TEAM member.

They are specially trained to diagnose your logs for trouble.

You should for now, abandon this thread here and concentrate only on your NEW topic you are about to post to the forum link I provided above.

From this point on, DO NOT take any further advice from this topic here.

Good luck.

Bruce.

Edited by MrBruce1959, 04 October 2010 - 07:05 PM.

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#15 34BLEEP00XX

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Posted 04 October 2010 - 07:08 PM

Thanks for the advice. I will do that.




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