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Compaq laptop freezes before the login screen


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9 replies to this topic

#1 lolajiggerfly

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Posted 02 October 2010 - 04:07 PM

I have no clue what happened to it. When I turn on the laptop, it seems okay, until it shows the Windows Error Recovery. It asks which option I want to choose
-Launch Startup Repair- or -Start Windows Normally-
And if I pick either one, it looks like it's going to go to the login screen, but it's stops loading with just the background of the login screen.

I've tried removing the battery and running it w/ the power cord.
I also tried running it in safe mode.

It uses Windows 7 if that helps at all.

Does anyone have an idea how to fix this?

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#2 MrBruce1959

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Posted 02 October 2010 - 05:16 PM

I do not know the age of your computer or its make or model number.

If you provide that information that would be helpful.

It sounds to me like your hard drive may be on the brink of failure.

But before I will say that that is the issue here, I prefer offering you options to further diagnose the problem first.

So here is what is needed from you for us to provide better solutions to try.

Post your computers make and model number.

If you can, post the hard drives make and model number so the proper disk utility can be offered to you to download and run to check your hard drive for problems.

I also want to say, that anytime a computer is shut down incorrectly, you will almost always boot to a screen offering options you listed above.

If you see the option LOAD BEST / LAST KNOWN CONFIGURATION THAT WORKED try this option, that is if it is offered in the list of options.

Other than that we will await your reply with the requested information and go from there.

Thanks in advance.

Bruce.

Edited by MrBruce1959, 02 October 2010 - 05:18 PM.

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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#3 MarkGS

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Posted 02 October 2010 - 05:18 PM

Judging by the Win 7 OS I am guessing it isn't too old. Go into your bios and run the built in HP diagnostic, and see what it has to say.

#4 lolajiggerfly

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Posted 02 October 2010 - 05:26 PM

The Model Number is CQ61-319WM
I don't know what you mean by make, but it's a Compaq Presario HP.

#5 MrBruce1959

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Posted 02 October 2010 - 05:35 PM

The Model Number is CQ61-319WM
I don't know what you mean by make, but it's a Compaq Presario HP.

Thanks you provided the correct information for your computer.

Do you have any clue who the manufacturer of your hard drive is?

Bruce.
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#6 lolajiggerfly

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Posted 02 October 2010 - 05:42 PM

I don't know where to find that information.

#7 MrBruce1959

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Posted 02 October 2010 - 05:43 PM

I am providing you with the HP support pages for your laptop computer.

http://h10025.www1.hp.com/ewfrf/wc/product...p;submit=Go%20»

Here are other related links to boot up problems, you can choose from the lists provided.

http://h10025.www1.hp.com/ewfrf/wc/documen...525&lang=en

Windows 7 recovery options.

http://h10025.www1.hp.com/ewfrf/wc/documen...lc=en&cc=us

Bruce.
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#8 MrBruce1959

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Posted 02 October 2010 - 05:57 PM

Since your computer does not boot up to run programs, the only way you could get the correct information would to be to open the compartment the hard drive is located in and pull the drive out.

Sometimes the hard drive is held in by one screw, to which has to be removed before the hard drive is pulled out.

There should be a label on the drive, I need to know if this drive is a Western Digital brand name or if there is another name on it.

It would be risky for me to offer you the wrong disk utility as some programs are hardware specific, meaning the program should be intended for that specific hard drive.

Bruce.
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#9 lolajiggerfly

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Posted 02 October 2010 - 05:59 PM

Okay, but I don't know where the hard drive is located.

#10 MrBruce1959

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Posted 02 October 2010 - 10:28 PM

Okay I will provide more support pages for you.

This link brings you to the download page for manuals associated for your laptop.

http://h10025.www1.hp.com/ewfrf/wc/manualC...ct=4080525&

Here is one related to computer startup issues, this is a PDF document, you need Adobe reader installed to read this.

http://h10032.www1.hp.com/ctg/Manual/c02114796.pdf

Your hard drive is located on the bottom of the laptop. I am providing another PDF document that has a description of what everything is on your laptop. Chapter 2 page 10 of this document shows the panel where your hard drive is hidden under, on the bottom side of your laptop.

http://h10032.www1.hp.com/ctg/Manual/c01855194.pdf

Bruce.
Welcome to Bleeping Computer! :welcome:
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:




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