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Problems after removing Fake Microsoft Security Essentials Alert Trojan


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2 replies to this topic

#1 rb125

rb125

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Posted 02 October 2010 - 11:13 AM

Hello everybody!

I'm fairly new to this site and first time posting. Hope someone can help.

I had the Fake Microsoft Security Essentials Alert trojan and removed it using the instructions here:
http://www.bleepingcomputer.com/virus-remo...ssentials-alert

Now the trojan is gone but every time I turn my computer on, it shuts down and restarts on it's own within 5 seconds (after everything has loaded)

Right before it does so, a blue screen flashes that says A problem has been encountered or detected (it appears & disappears so fast that it's hard to read the rest).

I'm wondering how I can fix this?

Any help will be greatly appreciated smile.gif

Thanks!

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#2 Blind Faith

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Posted 08 October 2010 - 04:36 PM

Hello! smile.gif

I am Blind Faith or Elle(it's easier to remember,I think) and I will help you with your malware related problems.
As you can see I am still a trainee and that means my work is revised by a coach.
Therefore, it will take a bit longer for me to reply.
So don't be impatient because I won't leave your case suspended in the air,waiting forever.

NOTE: Do not make any type of changes to your system during the cleaning process.The steps you are following are based on strict information from your system.So changes which I did not give instructions for are not recommended.

I will need some time to research the files on your system so please click the Options button at the top bar of this topic and Track this Topic, where you should choose email notifications to know when I replied.


Remember to check your topic for new replies.

Probably, it will take a couple of days until the next reply but after that everything will go faster.

Also please let me know if you still need help after you have read this.



Now I would like you to answer to 2 questions:

1. Where exactly does the Windows loading process stop? By that I mean when does the blue screen appear?
Please give me all the information regarding this question.

2. Do you have a Windows Installation CD ? (I suppose the Operation System is Windows XP, if not please tell me which one is it)





Elle

Edited by Blind Faith, 08 October 2010 - 04:37 PM.

Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#3 Orange Blossom

Orange Blossom

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Posted 22 May 2011 - 02:04 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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