Anitmalware Doctor now won't boot

My PC is infected by the Antimalware Doctor virus. Ran Spybot and removed (I thought) the virus. Now my PC will not boot. I can't get to the account sign-on screen and can't even get anywhere in safe mode. Could a start up file be corrupt? How should I proceed? I have a Dell Dimension E521 and am running XP Home.

Thanks

Help has been requested. Please hold tight

Edited by Casey_boy, 08 October 2010 - 05:38 PM.

Thanks. I do have the original system disks but have not attempted a repair.

Hi, and sorry for the delay. Could you please let me know what service pack your XP is?

Also, at what point does the computer crash?

We Need to Diagnose Your BlueScreen

1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
2. Select "Disable Automatic Restart on System Failure", as shown here:
   
3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
   

Please post me the error(s).

Thanks, Elise,

I'm running SP3 on a XP Media Center Edition. The PC will load past the DELL logo screen and past the screen that shows you the operating selection options but then simply stays black. It doesn't get to the blue account screen.

I can hit F8 and get to the the Advanced Options Menu. But, when I click on the "Disable automatic restart on system failure I just get a black screen. It lets me choose the either the MS Windows Recovery Console or Windows XP Media Center Edition option but then just black, no cursor or anything. If I choose Safe Mode, I see a number of lines like:

multi(0)disk(0)rdisk(0)partition(2)Windows\system........... but it stays there and goes no further.

Also when I tried the MS Windows, Recovery Console option, it will show it loading on the bottom of the screen but then stops and appears to be finished loading but doesn't go further.

Jeff

Hi Jeff, please try this:

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe

• Double-Click on the PE Builder that you just downloaded to your desktop.
• Follow all of the instructions/prompts that come up.

2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive

• Double-Click on PE Builder.exe located on your desktop.
• Click NO to Search for Windows Installation Files
• Make the following selections from the Main Screen that pops up:
  • Builder
    • Source:(path to Windows installation files)[list]
    • Enter the path to the drive where your XP CD is located.
    • You can click on the "..." button on the right to navigate to the path as well.
  • Custom: (include files and folders from this directory)
    • No information is necessary, leave blank.
  • Output:
    • Keep the default

• Media output
  • Choose Create ISO image
  • Do not choose Burn to CD/DVD
    • Download the RunScanner plugin and save it to your desktop
    
    http://www.paraglidernc.com/Files/RunScanner10025.cab
    
    Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Important!!!
    
    
    • Press the Plugin button on the PE Builder interface
    • Press the Add button and navigate to the location of the RunScanner plugin to install
    • Please note: If you are using a Windows XP disc with sp2 then highlight RpsSS needs to launch DComLaunch and then press Enable
  • When your done press Close and the PE Builder interface will re-appear

3. Click on the "Build" button

• You will see the Windows EULA message. Click on I Agree
• You will now see the Build Screen. Let it run it's course
• When the Build is finished you can click close, then exit

4. Burn your ISO file to CD

• Please see http://www.petri.co.il/how_to_write_iso_files_to_cd.htm on how to burn an ISO to CD.

==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created

• Insert the CD in to one of your CD/DVD drives.
• Restart your computer.
  • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
• Once the desktop appears, you will receive a message asking: Do you want to start Network support?
  • Click on No
• After it loads press the Go button in the lower left and do this....
  • Go
  • System
  • Display
  • Screen Resolution
  • 1024x768
  Next choose....
  • Go
  • Programs
  • A43 File Management Utility

==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.bat.

• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTLPE should now start
  
  Change the following settings
  • Change Services, Drivers, Standard and Extra Registry to Use Safelist
  • Uncheck LOP and Purity check
  
  Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!
  
• Push
• A report will open named "OTL.tx"t and another will be minimized to the system tray named "Extra.txt". Save both log's to your flash drive. Copy and Paste them in your next reply.

Ok, will do. I need to first find a neighbor willing to help. It may be a day or so. I think the PC came with SP2 and I downloaded SP3 as part of normal update. Does this matter in this case?

No, that is okay, it should work.

Elise:

When I click on "Build" in the PE Builder a window pops up stating: Directory does not exist "c:\pebuilder3110a\BartPE" Do you want to create it? Should I do so?

Also, since I'm using my mother-in-laws laptop, I want to make sure that nothing I'm doing will cause any issues or problems for her. Life as I knew it would cease to exist!

Thanks,

Jeff

Yes, you can allow it to create that folder.

If you follow my instructions, nothing will be done to the laptop.

Elise:

I must go out of town for business and I won't be able to get back to this for a week or so. Can I put this topic on hold until I get back or do I start new. Thanks for your time.

Jeff

Hi Jeff, I will keep this open for another week. If it gets closed before you come back, you can always send me a PM.

Bump to reset timestamp.

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.