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Error 1310


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11 replies to this topic

#1 donel

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Posted 01 October 2010 - 02:30 PM

OS:Windows 7 Home premium.
Why does this error message come up numerous times when installing or uninstalling programs? Cannot read from file. Every time I hit retry the process continues. sometimes there are several in a row always the file is different. Never is there a problem with the installed program or with the uninstall, except for this continuous need the click retry over and over again.

Is part of the "You say your an administrator but you really are not", situation? How can I speed up the process?

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#2 cryptodan

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Posted 01 October 2010 - 03:08 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 donel

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Posted 01 October 2010 - 03:18 PM

Here are the Computer specs:
http://speccy.piriform.com/results/TYks5odDewZd03rTpo2tXso

#4 cryptodan

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Posted 01 October 2010 - 03:30 PM

Which drive is your main drive?

You may want to perform the following: Data Life Guard Diagnostics

#5 Broni

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Posted 01 October 2010 - 10:43 PM

Error 1310 is usually caused by permission issue.
Are you logged as Administrator?

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#6 donel

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Posted 01 October 2010 - 11:01 PM

I'm logged in as admin but not true top Admin under Windows 7 new system. Do I need to log in with a "true Admin" account just to load and unload programs? I don't think so. Didn't start until recently.

#7 Broni

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Posted 01 October 2010 - 11:17 PM

Do I need to log in with a "true Admin" account just to load and unload programs?

No. That account is used only for some extraordinary purposes only.

Did you try system restore?

Is your computer clean?

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#8 donel

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Posted 05 October 2010 - 04:52 PM

Sorry, I was away for the weekend. My machine is clean and all my utilities show no problems.
The problem started after I had to create a super-administrative account in order to use certain utilities I was interested in. After using the utilities I decided no to buy them but continued to keep the account I created because It might prove useful in the future. I created the account, not the utilities program. Now I'm wondering if having that account is causing all these 1310 errors whenever I load programs.

#9 cryptodan

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Posted 05 October 2010 - 04:58 PM

What utilities did you download and try? They could be the cause of your permissions issues.

#10 Broni

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Posted 05 October 2010 - 08:27 PM

The problem started after I had to create a super-administrative account

We'd need to know more details...

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#11 Jacee

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Posted 06 October 2010 - 12:22 PM

You might try giving permissions to your user account with the super-administrative account

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#12 donel

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Posted 14 October 2010 - 01:05 PM

Hi, I'm sorry I have not been around to try your suggestions. I will be unable to work on this for about another week. At that time we can re-start this and work out a solution. I am appreciative of all your suggestions and will try them all. Thanks for your support.




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