What i know. Acer laptop running some version of vista, not sure on the model number. The laptop starts up and goes to a recovery screen saying there is an issue with hardware or software and gives the options of essentially finding and fixing the problem or start windows normally. When selecting either option it goes to a black screen reboots and in a few seconds goes back to the same options. There is no option of starting in safe mode on the screen and i'm not sure how to have her try and start it in safe mode. From what i know the laptop was cold to touch (she keeps a fan on it) so i dont believe it was an overheating issue (will have her try starting it today when she gets home). On top of that i dont think she has a boot disk or vista oem disk either nor does the laptop have a recovery partion.
So is there any additional information you need and what should i have her try first? Thank you for any help i will let you know when she gets home if it starts or not and and will have her try anything you say if it doesnt. Thanks again =)
EDIT: she tried starting it and still the same so no overheating issue
Edited by Sergeant Fox, 01 October 2010 - 03:23 PM.