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NEED HELP!


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#1 AMH57

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Posted 01 October 2010 - 01:17 PM

Hi, i'm new to these boards but I have used them as a resourse since forever. I am fixing my cousin's computer and he has a lot of problems with it

First: He has XP and the internet runs ridiculously slow. I have a laptop and when the internet is connected to that it runs fine

Second: When on internet explorer 8 and I google search any keyword and I click on a result it redirects me to an ad site. It seems like a browser hijacker which I have no clue how to remove

Third: I had to uninstall Trend micro PC-cillin internet security 12 offa his computer cause it was really out of date and wasn't responding. He had multiple third party anti-adware programs which I uninstalled. I am trying to get Spy bot search and destroy installed but when it gets to the point where it needs to download installation files from the internet it always gives me a time out error. Also I wanted to install AVG Free to have as his anti-virus but when it gets to teh point where it needs to download install files the timer keeps going up really fast then down to 0, then up and down, over and over and the progress bar never moves. I cannot update Malware bytes either and when I scan using that it cannot find anything.

Fourth: I did the "Third" thing above in both normal mode and SAFE mode and it did the same exact thing.

I tried everything I know and I am still trying to fix it. The computers too slow to install anything that will help me in getting rid of a potential virus. Can anyone please help me?

Edit: Moved topic from AntiVirus, Firewall and Privacy Products and Protection Methods to the more appropriate forum. ~ Animal

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#2 AMH57

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Posted 03 October 2010 - 01:35 PM

Can anyone please help?

#3 DaChew

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Posted 03 October 2010 - 01:44 PM

Use a clean computer to download tools to and then a usb jump drive to transfer them to the infected computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
Chewy

No. Try not. Do... or do not. There is no try.

#4 AMH57

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Posted 04 October 2010 - 07:52 PM

Thanks for the response, the thing is I tried doing that, it was installed and I scanned, but it couldn't find anything. The program is also out of date and I cannot update it at all

#5 boopme

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Posted 04 October 2010 - 10:24 PM

Hello, try this as nothing is installed.

ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
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