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HELP PLEASE: BSOD and can't enter ANY mode


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#1 LesleyYoung1

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Posted 01 October 2010 - 11:10 AM

Whenever I try to get the computer up and running, I get the dreaded BSOD- not only that, but I can't load safe, safe with networking, safe with command prompt, earlier restore point, nothing, nada, zip, zilch.

Error codes tha keep coming up are as follows

***STOP: 0x00000024 (0x00190203, 0x86B2D8B0, 0xC0000102, 0x00000000)

That is verbatim, the message.


Last time I had it up and running, my external mouse was unrecognized, my MSN homepage city was changed to someplace I was travelling to the next day (wierd!), and in days prior it would change back to where I used to live. I use firefox and had recently updated to newest version. I run AVG, and Ad-Aware. Recent updates and scans were negative. I had not been to any sites or clicked links that would have put something on there, other than the dreaded facebook. But while on there, I don't click people's links, accept invites to other scam pages (FV cash, etc...), and I like to think I am a "safe" FB user. I had posted wedding pictures lately.

The comp had been running real slow and FF took forever to load in recent days and months, and I cleaned the drive regularly, I thought.

I didn't have everything on backup (shamefully) and would love to be able to recover this laptop (dell latitude d410) if at all possible. Any help would be fantastic.
Also my DVD/CD rom drive is not reading when we try the repair CD that we downloaded from the MS website

Thanks!

Lesley

Edited by LesleyYoung1, 01 October 2010 - 11:46 AM.


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#2 boopme

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Posted 01 October 2010 - 02:04 PM

Hello this error can mean that your ntfs file system is corrupt (damage in the file system, bad hard drive data, corrupt SCSI or IDE drivers or a corrupt ntfs.sys file).
I will ask someone to look here.
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#3 LesleyYoung1

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Posted 01 October 2010 - 02:16 PM

thank you

#4 Elise

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Posted 01 October 2010 - 03:13 PM

Hello there,

Could you please explain to me what exactly you downloaded?

Also my DVD/CD rom drive is not reading when we try the repair CD that we downloaded from the MS website


regards, Elise


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#5 LesleyYoung1

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Posted 01 October 2010 - 06:03 PM

We downloaded the boot repair disk from the microsoft.com website.

#6 Elise

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Posted 02 October 2010 - 04:06 AM

Can you give me a link please?

regards, Elise


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#7 LesleyYoung1

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Posted 02 October 2010 - 08:52 AM

happy to- heres the link!

http://www.microsoft.com/downloads/en/deta...;displaylang=en

#8 LesleyYoung1

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Posted 02 October 2010 - 08:53 AM

CD rom won't run, even though it is in the #1 position in the boot order

#9 Elise

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Posted 02 October 2010 - 09:02 AM

Can you please try the following and see if you can boot from it?

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

regards, Elise


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#10 LesleyYoung1

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Posted 02 October 2010 - 09:42 AM

keeps saying we didn't accept the ToS popup- which never appears....there is a quick flash of what appears to be a DOS screen before that message appears.

we are loading this on His laptop which runs on Vista, will this make a difference? we downloaded the XPpor sp 2&3 like you stated we should.

#11 Elise

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Posted 02 October 2010 - 10:15 AM

I'm not sure I get this right: what version of windows does the BSOD-ing computer has? Do you have any sort of CD for it (Windows installation CD)?

regards, Elise


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#12 LesleyYoung1

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Posted 02 October 2010 - 11:14 AM

sorry that I seem to be confusing you- BSOD comp- XP pro

No CD- it was a refurb that I bought last year.

Can't open the file that we downloaded from your link. Says no ToS accepted, there was no pop up that ever came up asking us to accept it.

#13 Elise

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Posted 02 October 2010 - 01:53 PM

How did you create the CD that you downloaded from MS?

I am asking because this is for floppy drive, not for CD. That is why the CD does not boot.

Do you have the possibility to borrow an XP CD from someone else (friend/family member)?

regards, Elise


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#14 LesleyYoung1

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Posted 02 October 2010 - 02:53 PM

ok- we downloaded it and saved it to the CD. I don't have a floppy drive.

No, we have tried looking for an XP CD from someone and no one has one that we can use. Got another site in mind where we can load a boot CD?

Thanks,
Lesley

#15 Elise

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Posted 03 October 2010 - 01:45 AM

Hi, please follow the steps below.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

regards, Elise


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