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google redirects to bad web sites; cpu usage goes to 100%; IE, Firefox and Chrome often fails to open


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14 replies to this topic

#1 dsc123

dsc123

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  • 44 posts
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  • Local time:12:50 AM

Posted 30 September 2010 - 10:54 PM

Recently, clicking on google searches brings me to some redirirected sites selling stuff.

Also, opening any browser (IE, Chrome, Firefox) often fails even when nothing is running. I try multiple times and get several instances running according to the windows task manager that do nothing. This can occur when there is low or high CPU usage.

Regardless of the above 2 issues, after a short while of doing anything, I get 100% cpu utilization and have to reboot. I cannot start the superantispyware update service anymore so my definitions are out of date.

I also cannot start the windows firewall.

I have tried malwarebytes, superantisyware, spybot and others to remove these problems without success. It seemed to begin after opening an email. There was no attachment to the email but it has been all down hill from then on. Attached are DSS and GEMR logs. Please help!


DDS (Ver_10-03-17.01) - NTFSx86
Run by Debra at 22:41:15.92 on Thu 09/30/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.207 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\system32\FpLogonServ.exe
C:\Program Files\LENOVO\HOTKEY\FNF5SVC.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe
C:\Program Files\Lenovo\PM Driver\PMSveH.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Lenovo\PMDRIV~1\PMHandler.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Catfood Software\Catfood Weather\Catfood Weather.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Brownie\Brnipmon.exe
C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Crawler\Toolbar\CToolbar.exe
C:\Documents and Settings\Debra\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://lenovo.live.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: : {1cb20bf0-bbae-40a7-93f4-6435ff3d0411} - c:\progra~1\crawler\toolbar\ctbr.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\toolbar\ctbr.dll
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\sony ericsson pc suite\SEPCSuite.exe" /systray /nologon
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SpywareTerminatorUpdate] "c:\program files\spyware terminator\SpywareTerminatorUpdate.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [PMHandler] c:\progra~1\lenovo\pmdriv~1\PMHandler.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r
mRun: [TPWAUDAP] c:\program files\lenovo\hotkey\TpWAudAp.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AzMixerSel] c:\program files\realtek\audio\installshield\AzMixerSel.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [FingerPrintSoftware] "c:\program files\lenovo fingerprint software\fpapp.exe" \s
mRun: [LPManager] c:\progra~1\lenovo\lenovo~2\LPMGR.exe
mRun: [AwaySch] c:\program files\lenovo\awaytask\AwaySch.EXE
mRun: [nmapp] "c:\program files\pure networks\network magic\nmapp.exe" -autorun -nosplash
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe
mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Message Center Plus] c:\program files\lenovo\message center plus\MCPLaunch.exe /start
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [SpywareTerminator] "c:\program files\spyware terminator\SpywareTerminatorShield.exe"
StartupFolder: c:\docume~1\debra\startm~1\programs\startup\catfoo~1.lnk - c:\program files\catfood software\catfood weather\Catfood Weather.exe
StartupFolder: c:\docume~1\debra\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Crawler Search - tbr:iemenu
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Open with WordPerfect - c:\program files\wordperfect office x3\programs\WPLauncher.hta
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} - hxxp://www.superadblocker.com/activex/sabspx.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\puresp3.dll
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - c:\progra~1\crawler\toolbar\ctbr.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: ACNotify - ACNotify.dll
Notify: ATFUS - c:\windows\system32\FpWinLogonNp.dll
Notify: igfxcui - igfxdev.dll
Notify: tphotkey - c:\program files\lenovo\hotkey\tphklock.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli ACGina

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\debra\applic~1\mozilla\firefox\profiles\ob3cbe86.default\
FF - plugin: c:\documents and settings\debra\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1636.7222\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2008-9-9 11608]
R1 PMHler;PMHler;c:\windows\system32\drivers\PMHler.sys [2006-5-24 10240]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2008-9-3 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-9-3 67656]
R1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2010-8-28 142592]
R2 FingerprintServer;Fingerprint Server;c:\windows\system32\FpLogonServ.exe [2007-6-22 106496]
R2 FNF5SVC;Fn+F5 Service;c:\program files\lenovo\hotkey\FnF5svc.exe [2007-5-10 54832]
R2 OMSI download service;Sony Ericsson OMSI download service;c:\program files\sony ericsson\sony ericsson pc suite\SupServ.exe [2010-6-11 90112]
R2 TVT Backup Protection Service;TVT Backup Protection Service;c:\program files\lenovo\rescue and recovery\rrpservice.exe [2007-2-8 569344]
R3 seehcri;Sony Ericsson seehcri Device Driver;c:\windows\system32\drivers\seehcri.sys [2010-6-11 27632]
R3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\drivers\tvti2c.sys [2007-5-22 30336]
S2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2008-9-9 68865]
S2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2008-9-9 151297]
S2 gupdate1ca05a83031af0c;Google Update Service (gupdate1ca05a83031af0c);c:\program files\google\update\GoogleUpdate.exe [2009-7-15 133104]
S3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2008-9-9 52056]
S3 s0017bus;Sony Ericsson Device 0017 driver (WDM);c:\windows\system32\drivers\s0017bus.sys [2008-11-15 90536]
S3 s0017mdfl;Sony Ericsson Device 0017 USB WMC Modem Filter;c:\windows\system32\drivers\s0017mdfl.sys [2008-11-15 15016]
S3 s0017mdm;Sony Ericsson Device 0017 USB WMC Modem Driver;c:\windows\system32\drivers\s0017mdm.sys [2008-11-15 122152]
S3 s0017mgmt;Sony Ericsson Device 0017 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s0017mgmt.sys [2008-11-15 115496]
S3 s0017nd5;Sony Ericsson Device 0017 USB Ethernet Emulation SEMC0017 (NDIS);c:\windows\system32\drivers\s0017nd5.sys [2008-11-15 25768]
S3 s0017obex;Sony Ericsson Device 0017 USB WMC OBEX Interface;c:\windows\system32\drivers\s0017obex.sys [2008-11-15 111912]
S3 s0017unic;Sony Ericsson Device 0017 USB Ethernet Emulation SEMC0017 (WDM);c:\windows\system32\drivers\s0017unic.sys [2008-11-15 117672]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-9-3 12872]

=============== Created Last 30 ================

2010-09-26 23:12:22 0 d-----w- c:\program files\Trend Micro
2010-09-26 19:30:42 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-09-26 19:30:42 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-09-26 17:52:03 0 d-----w- c:\docume~1\debra\applic~1\Malwarebytes
2010-09-26 17:51:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-26 17:51:53 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-26 17:51:53 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-09-26 17:51:51 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-09-11 20:25:02 0 d-----w- c:\windows\system32\drivers\NSS
2010-09-11 20:25:01 0 d-----w- c:\program files\Norton Security Scan
2010-09-11 20:25:01 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-09-11 20:24:52 0 d-----w- c:\program files\NortonInstaller
2010-09-11 20:24:52 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-09-11 20:22:03 0 d-----w- c:\windows\system32\Adobe
2010-09-11 20:19:27 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-11 15:23:53 0 d-----w- c:\windows\system32\appmgmt
2010-09-10 20:29:20 0 d-----w- c:\program files\Catfood Software

==================== Find3M ====================

2010-08-29 17:32:49 4704 --sha-w- c:\windows\system32\KGyGaAvL.sys
2010-08-28 14:19:17 142592 ----a-w- c:\windows\system32\drivers\sp_rsdrv2.sys
2010-07-27 06:30:35 8462336 ------w- c:\windows\system32\dllcache\shell32.dll
2007-12-15 18:09:47 32768 --sh--w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2008-09-21 15:12:10 32768 --sh--w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092120080922\index.dat

============= FINISH: 22:43:42.51 ===============

Attached Files



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#2 myrti

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Posted 05 October 2010 - 07:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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#3 dsc123

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Posted 06 October 2010 - 01:09 PM

Here are the 2 files requested

Attached Files



#4 myrti

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Posted 07 October 2010 - 03:49 AM

Hi,

you have been infected by a nasty rootkit. It is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


If you decide to clean, then please run ComboFix and post the log in your next reply:

Please download ComboFix from one of these locations:

Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#5 dsc123

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Posted 07 October 2010 - 04:19 PM

So I tried to do as requested but I am getting an error from combo fix. It says that it has detected that there is a real time scanner running for Avira Antivir Desktop. I did have Avira running but it became corrupted so badly (coincident with getting this latest virus we are working on) that I could not update its definitons or reinstall it. I ended up deleting any files, folders and sub-folders in "c:\program files" that were named Avira. Is there a way to determine the name of the task Combo Fix is concerned with and to stop it so I can proceed with ComboFix?

Thanks

#6 dsc123

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Posted 07 October 2010 - 06:11 PM


OK so I disabled any process or application that looked remotely like it could be Avira by running msconfig as described here:
http://kb.wisc.edu/helpdesk/page.php?id=1688

This afforded me the option on startup to reboot in diagnostic mode or normal mode or a limited mode per the modifications described in the link above. I am not familiar with this diagnostic mode but it seems quite different from safe mode. In any case, Combofix then wanted to go to the internet to download the recovery console but there was no internet service offered in the diagnostic mode.

I tried to reinstall Avira (to overwrite its vestiages so I could then uninstall it or stop the real time scanning) outside of this diagnostic mode but this failed too. I really need some separate help with this Avira problem.

Anyway, I read the combo fix instructions for "If you use Windows XP and do not have the Windows CD, ComboFix includes a method of installing the Windows Recovery console by downloading a file from Microsoft. To install the Windows Recovery Console when you do not have the Windows XP CD, please follow these instructions:......." I still got the Avira error but could find no processes running so I went ahead with the Combofix scan anyway. It successfully created the recovery console and began the normal scan. After 5 minutes it said it had to reboot because it detected rootkit activity. It did so ran for a few minutes and then rebooted again and did not restart running.

I ran combofix again and the log file is attached. It was not called combofix.txt but log.txt so I included it as it was created.

Thanks






Attached Files

  • Attached File  log.txt   23.99KB   5 downloads


#7 myrti

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Posted 08 October 2010 - 04:18 AM

Hi,

the problem at this point is no longer Avira but Windows, that thinks the program is still installed. There was obviously missing communication between Avira and MS, so that Windows did not realise that the program had been disabled. Normally it is sufficient to right click the umbrella and deselect the Activate Avira Guard at the top and get the umbrella to close.
Please do this:

1. Click on the Start menu.
2. Select Run...
3. Type wbemtest and click OK
4. Connect to root\SecurityCenter
5. Click on Query
6. Type in SELECT * FROM AntiVirusProduct and click on Apply



If there is more than one result, it means there is more than one Antivirus program installed. Double click on each result to view the properties for that Antivirus product. Identify the product(s) installed and DELETE any records for an Antivirus software that is no longer installed.\

Please reinstall an anti virus program as quickly as possible. Avira should be fine.

How is the PC doing now?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#8 dsc123

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Posted 08 October 2010 - 09:15 AM

Thanks, I will try what you suggest on the antivirus. As for how the computer is running, It was immediately faster and clean operating as far as I could tell. I did no want to use it without virus protection running so I did very little on it - I have been using a second computer to work with you since you told me to disconnect from the internet.

From the little I did on the previously infected computer, it seems very fast now. So much so that my other computer seems slow and I am thinking it is probably infected in some way as well. Should I just run combofix on it too or do I need to start a new thread for that computer or can you help me with it too? You have been so clear and helpful I am hoping to continue working with you. Thanks again.


#9 myrti

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Posted 08 October 2010 - 09:32 AM

Hi,

ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained.
It is intended by its creator to be used under the guidance and supervision of a Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Please do not run Combofix on your own

Instead, you could create a thread in the "Am I Infected" forum and get your thread checked out there. The topics there have less of a waiting time and if the PC is clean, this should be quickly established.

On the quick PC please run an online scan:
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
      Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

regards myrti

Edited by myrti, 08 October 2010 - 09:32 AM.

is that a bird?  a plane? nooo it's the flying blueberry!

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#10 dsc123

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Posted 08 October 2010 - 11:45 PM

I eliminated the avira vestiages as you suggested -- I reran the wbemtest process again to assure that the avira reference was actually deleted after I did so. Unfortunately Avira still will not install...it gets to the point of sayig your computer will now be rebooted but the reboot never happens. If I reboot manually nothing continues with Avira install.

I ran the Kaspersky online scanand it generated some errors...it does not let you remove them and none of them had descriptions.

What can you suggest?

Thanks

Edited by dsc123, 08 October 2010 - 11:49 PM.


#11 dsc123

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Posted 09 October 2010 - 12:46 PM

I was able to install a different antivirus program (superantispyware) and it eliminated several of the errors Kaspersky found but it does not even detect the following 2:

Suspicious: Exploit.HTML.Iframe.FileDownload
C:\Documents and Settings\Administrator\Desktop\Back this up for sure\zzzzstatic\Debras stuff\Identities\{2216F3BB-A3A0-460D-A720-CC21367E034D}\Microsoft\Outlook Express\2001.dbx

Infected: Email-Worm.Win32.BadtransII 1
C:\Documents and Settings\Administrator\Desktop\Back this up for sure\zzzzstatic\Debras stuff\Identities\{2216F3BB-A3A0-460D-A720-CC21367E034D}\Microsoft\Outlook Express\2001.dbx

I guess I could delete this file as it is pretty old information but I am really still trying to get Avira to install. Any other thoughts about how to get Avira installed? I am really stuck now.

thanks

#12 myrti

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Posted 11 October 2010 - 04:59 AM

Hi,

you can delete the files, but I am pretty sure that this won't help make avira installabe.

Please try this uninstall utility for Avira to make sure that everything of Avira is gone and then try to reinstall:
The following removal utility can be used to uninstall the program if the uninstall via Add/remove does not work and the program has been installed in it's own folder.

  • Download [url=http://dl.antivir.de/down/windows/registrycleaner_en.zip]the registrycleaner] and save it to your Desktop
  • please reboot into safemode
  • While in safe mode delete all folders relating to Avira in C:\program files and in C:\Documents and Settings\All Users\Application Data\.
  • Run the RegistryCleaner program with the file RegCleaner
  • After clicking on Scan for keys, activate the option select all and click on Delete.
  • Restart your computer into normal mode.

original instructions can be found here:
http://www.avira.com/en/support/kbdetails.php?id=135

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 dsc123

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Posted 12 October 2010 - 06:48 PM

All works now and everything is much faster. Thanks for all your help!

#14 myrti

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Posted 14 October 2010 - 05:10 PM

Hi,

I am happy to hear that!
One last word of advice though:

You're running low on diskspace.
Windows usually needs at least 15% of the systempartition to be free, to function without problems.
You currently only have about 3%

In order to free up some space you could do the following:
  • uninstall all unneeded programs.
    As an example you do not need several anti spyware programs. One should be enough. smile.gif
  • clean out all your temporary files
    eg with ATF cleaner from Atribune
  • Finally another way of gaining some disk space is to turn of the indexing service.
    • Go to Start, My Computer Right-click on the hard-drive letter for the system, (usually C: )
    • Uncheck the box labeled "Allow Indexing Service to index this disk for fast file searching"
    • If it asks whether to apply to all files and folders, answer Yes.
      You may have to wait while it resets the file attributes
Please do the following to clean up your PC:
  1. Delete the tools used during the disinfection:
  2. Uninstall ComboFix.exe And all Backups of the files it deleted
    • Click START then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    • Download OTC from the following mirror and save it to your desktop:
    • Double click on
    • Push the large "Cleanup" button.
    • Allow your system to reboot.
  3. If OTC faild to remove all programs from your Desktop, please delete the rest manually.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holeswill allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variantsevery single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:Have a nice day
myrti

Edited by myrti, 15 October 2010 - 06:19 AM.
fixed list-tag

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#15 myrti

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Posted 04 November 2010 - 04:29 AM

As it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

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