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unknown driver-windows keeps rebooting


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#1 agentwalt

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Posted 30 September 2010 - 08:11 PM

I have windows XP SP3 and it keeps rebooting. I AM able to get into safe mode. I disabled auto restart to get the BSOD. On the BSOD it says:

Error Code: driver irql not less or equal

Tech Info: Stop: 0x000000D1 (0xB8636000, 0x00000002, 0x00000000, 0xB7E98CCB)

wxqbytd.sys- address B7E98CCB base at B7E94000, datestamp 4c993dal


I checked event viewer and got the following 3 errors under system:

*Error 1- Source: DCOM- DCOM got error "This service can not be started in safe mode."


*Error 2- Source: Service Control Manager- The media center extender service depends on the SSDP discovery service which failed to start because of the following error, "service can not be started, either because it was disabled or because it has no enabled devices associated with it."

*Error 3- Source: Service Control Manager- The following boot-start or system-start drivers failed to load.
BHDrvx86
ccHP
eeCtrl
Fips
IDSxpx86
intelppm
Lbd
SRTSP
SRTSPX
SYMTDI
szkg

any help would be appreciated...thanks!

Edited by hamluis, 01 October 2010 - 07:29 AM.
Merged topics from XP and MRL ~ Hamluis.


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#2 hamluis

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Posted 30 September 2010 - 08:17 PM

Hi :thumbsup:.

System manufacturer and model?

Let's try the following, please, from safe mode with networking.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. =

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 Gabrial

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Posted 30 September 2010 - 08:29 PM

Are you recovering from a malware infection? I just googled this driver name ("wxqbytd.sys") and came up with nothing. That's usually caused by malware installing a driver with a randomized filename. You should probably start a thread in Virus, Trojan, Spyware, and Malware Removal Logs, following the preparation instructions at the top. Let them know you suspect you have a malware infection and reference this post if you like.

#4 agentwalt

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Posted 30 September 2010 - 09:08 PM

It's a Gateway FX510X- pentium 3.2ghz- 2gb ram

I can't download BlueScreenView. I get error message "IE can not download BlueScreenView setup.exe from www.nirsoft.net. IE was not able to open the internet site. The site is either unavailable or can not be found.

I tried both download links (in zip file and full install/uninstall support)


Yes, I did have a malware infection probably about a week ago.
I'll start a thread in Virus, Trojan, Spyware, and Malware Removal Logs

#5 Gabrial

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Posted 30 September 2010 - 09:21 PM

Glad to be of help. The Malware Response Team is very good at working with this kind of thing, I'm certain they will do their best to help you.

#6 agentwalt

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Posted 30 September 2010 - 09:22 PM

I was able to download BlueScreenView with Firefox, but when I launch the program, there is no info to select.

#7 Gabrial

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Posted 30 September 2010 - 09:25 PM

I would start your malware thread immediately and not worry about the BlueScreenView at this point, as the blue screen seems to be caused by components of your malware infection.

Edited by Gabrial, 30 September 2010 - 09:25 PM.


#8 agentwalt

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Posted 30 September 2010 - 09:35 PM

Will do.

Thanks!




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