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Hoping for some help!


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#1 Boomyal

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Posted 30 September 2010 - 09:26 PM

Please find my post of 9/29:

http://www.bleepingcomputer.com/forums/topic350511.html

I don't mean to be an ingrate but I went thru the requested preliminary steps in the "Am I infected? What do I do?" forum and now my post in this forum has slipped into the 15th page with no response.

I was advised not to bump my post and I know that this forum has a lot of pleas. But what should I expect at this point? No one is going to dig back 15 pages to find unanswered posts.

Edited by Boomyal, 30 September 2010 - 09:29 PM.


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#2 Orange Blossom

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Posted 01 October 2010 - 09:42 PM

Hello,

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 200 unanswered topics, the oldest dated Sept. 27, 2010 at 9:27 p.m. Eastern Daylight Savings time in the U.S.A. Your log topic is dated Sept. 29, 2010 at 5:42 p.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Good luck with your log,

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#3 Boomyal

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Posted 02 October 2010 - 09:45 AM

Thanks, that is reassuring to know.




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