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Antimal Doctor removal - need some help please!


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#1 blue_lau

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Posted 30 September 2010 - 03:08 PM

Hi,

My other half's laptop is infected with Antimal Doctor. It's one of those scam pieces of malware that says you have x, y and z infections, yadda, yadda, yadda... I've downloaded a removal tool - Malwarebyte's Anti Malware - and it detects the infection after a scan, says it has removed it, but when you restart the malware appears once again. I've tried doing it on safe mode with no joy.

Any help would be greatly appreciated. I've read through some threads with similar problems, but they always seem to have to end up running ComboFix. I've noticed your advice says don't run that unless requested to.

Thanks in advance.

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#2 Orange Blossom

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Posted 30 September 2010 - 10:27 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 blue_lau

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Posted 03 October 2010 - 07:01 AM

Added the new thread as requested, Orange. Thanks.

#4 Orange Blossom

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Posted 12 October 2010 - 02:42 PM

Your log topic awaits your reply. It was picked up a few days ago. To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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