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malware/hijacking problem


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#1 plantlife

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Posted 30 September 2010 - 11:03 AM

Thanks in advance for your help. I'm currently getting three-ish different pop-ups that I suspect are malware/virus/whathaveyou (you'll quickly see that I'm amateurish at best on my pc).

One says "Your Computer maybe at Risk. McAffee Virus scan is turned off." If has a red X and purports to be from McAffee but looks suspicious, especially because I get another McAffee pop up that I know to be official telling me the same thing. Bottom right.

Second says "Explorer EXE application error. Instruction at 0x100126d7 referenced memory at 0x02800e8b4. Memory could not be written." I never run explorer and this comes up as soon as I boot, i.e., before I've tried to open any browser. It's a off-white box with a red circle containing a white x.

The third is a blue and white box that says "Windows has encountered a problem and needs to close."

Previously, it had tried to repeatedly open an explorer browser but either adaware or spybot seemed to get rid of that.

Malwarebytes finds nothing. I have tried to run several antispyware programs. Some will run in safe mode. I was able to run spybot in safe and it found and removed a few things and the pc was noticeably healthier. I could then run ad-aware in regular mode and it removed something. Nothing else download seems to even run.

Any thoughts?

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#2 Orange Blossom

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Posted 01 October 2010 - 09:50 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 plantlife

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Posted 04 October 2010 - 08:51 AM

Orange Blossom:

Thanks for your help. On advice from a friend and before reading your response, I ran the combofix which seems to have gone a long way toward fixing things. On your advice, after running combofix, I ran the two scans in the linked instructions you gave. The first went fine and I will post the log this evening. The GMER, however, did not go so well. THe scan slowed my computer down to nearly a halt. It took at least 3 hours. Then, I was unable to save the log. My computer just froze up when I tried. I will post the other log today, as you've instructed. Thanks again.

#4 boopme

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Posted 04 October 2010 - 10:34 AM

Having run ComboFix, please include those logs with the DDS log in the new topic.
You can skip the Gmer for now if it is giving you trouble.
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#5 plantlife

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Posted 04 October 2010 - 08:23 PM

logs posted. in a new topic with same title.

#6 boopme

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Posted 04 October 2010 - 09:31 PM

Thanks....
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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