Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XP Pro Boots to Log-in then Error.


  • Please log in to reply
6 replies to this topic

#1 readk

readk

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:04 AM

Posted 30 September 2010 - 10:40 AM

Dell Inspiron 1501
WIN XP Pro SP2 (originally, then all updates)

Symptom:
User says she reported an error message saying "Office cannot confirm the registration of this program. Use the control Panel to resolve" or something to that effect. User attempted to [Shutdown] and nothing happened (i.e. no shutdown occurred) User powered off manually.

System now boots past splash screen to black screen and prompts Services.exe - Application error "The application failed to initialize properly (0x00000033) Click OK to terminate application.

In Recovery Console:

Ran Chkdsk /r - reported found bad and repaired
Ran FIXBOOT

Problem persists

Laptop has valuable data.

BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:09:04 AM

Posted 30 September 2010 - 10:52 AM

Can you boot it into safe mode via hitting F8 after the BIOS Post Screen.

#3 hamluis

hamluis

    Moderator


  • Moderator
  • 55,723 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:04 AM

Posted 30 September 2010 - 10:56 AM

I'd run the appropriate hard drive diagnostic...after moving all desired data files to another home.

http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm

When I see "hardware" as a suspect...I think hard drive first...until proven innocent :thumbsup:.

Louis

#4 readk

readk
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:04 AM

Posted 30 September 2010 - 10:59 AM

Negative -

OS boots to black screen the prompts the Services.exe error

#5 readk

readk
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:04 AM

Posted 30 September 2010 - 11:01 AM

I'd run the appropriate hard drive diagnostic...after moving all desired data files to another home.

http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm

When I see "hardware" as a suspect...I think hard drive first...until proven innocent :thumbsup:.

Louis


Will do. I'll run HW diagnostic from F12 screen on Dell. But unable to access any data to remove.

#6 readk

readk
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:04 AM

Posted 30 September 2010 - 11:09 AM

Ran Dell Diagnostic from F12 menu which reported:

Error Code 0142

Error Code 2000-0142
Unit 0; Drive self test failed byte 79

So it appears I may have a HW problem. I still need assistance in retieving data from drive. Any suggestions?

Edited by readk, 30 September 2010 - 11:11 AM.


#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,723 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:04 AM

Posted 30 September 2010 - 11:24 AM

Remove the hard drive...attach it to another system...move the files.

You can attach directly or via USB...depends on the good system and type of hard drive in the troubled system.

That's all assuming that the drive can be recognized/read by the other system...

But Dell says this about the error, http://support.dell.com/support/topics/glo...E0A55177ED2#HDD

Hard Drive
--------------------------------------------------------------------------------
Remove and reinstall the Hard Drive for the error codes:
1000-0141
2000-0141
1000-0142
2000-0142
1000-0143
2000-0143
1000-0144
2000-0144
1000-0145
2000-0145
1000-0146
2000-0146

Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.

After reinstalling the hard drive, re-run the diagnostics. If you receive the same error code, Contact Us.


http://support.dell.com/support/topics/glo...0401E0A55174AE6

Since you have a Dell on your hands...I would take their suggestions.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users