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Outlook 2007 crashes every time I print

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#1 rschoeneck


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Posted 30 September 2010 - 09:55 AM

Formatted my system the other day because of some AV problems, reinstalled everything fine, but now whenever I try to print an email from outlook the program crashes. All othere MSO programs work fine and I'm able to print through.

Uninstalled, reinstalled, installed MSO 2007 SP2, still same thing - I'm currently on round 3 of installing MSO 2007 again and running updates again. Help?

Read someplace about removing the OutlPrnt file, tried and nothing. System error info;

AppName: outlook.exe
AppVer: 12.0.6423.1000
AppStamp: 49b08185
ModName: kcpdlxl.dll
ModStamp: 3f79b0d4
fDebug: 0
Offset: 0002e50b

Attached screen shot link of crash screen, error reporting & printer queue http://img193.imageshack.us/f/sp3220100930104156.jpg/

Help - what's going on here? Windows XP Pro SP3

Edited by rschoeneck, 30 September 2010 - 09:56 AM.

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#2 cryptodan


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Posted 30 September 2010 - 10:03 AM

You need to update your printer drivers and print software or change the settings in Outlook on how it prints.

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