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My Email is spamming


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4 replies to this topic

#1 powpow

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Posted 30 September 2010 - 09:29 AM

Hello bleepingcomputer-cans,

I have been on your website for a lot of my security needs and now I find myself needing your services. I appreciate all the things you guys do and just wanted to say you're awesome.

So I was kind of shocked when a friend that I havn't spoke to in about a year sent me an email saying that my account was sending out spam.

The week before this incident happened I didn't download anything or click on any suspicious links. However, I was having issues with my game Starcraft 2. The issue was that I was getting kicked offline every 10 minutes. This had to do with the firewall settings and most of the forums only had solutions for Windows firewall settings and not Mcafee( my current AV software). At the time I had Mcafee running both my AV scans and taking over the firewall settings. However, once this issue started happening I stopped Mcafee firwall control and activated Windows firewall with the exception necessary for my game to run.

Since being aware of the infection I ran Mcafee, superantispyware, and windows defender; all in safe and regular mode. Superantispyware was the only AV that found anything and it was just tracking cookies that I thought was from my web browser. I have also changed my password to my email and sent out a notice to all of my contacts. Please advise me on what to do next.

Thank you

pow pow

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#2 boopme

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Posted 30 September 2010 - 10:23 AM

Hello could be in your Hosts file or even router. We need to look at it. What operating system is this?

Reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.
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#3 powpow

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Posted 30 September 2010 - 11:06 AM

This is Windows 7 x64 sony viao. The router is brand new out of the box from verizon. I have not made any firewall exceptions through the router.

#4 boopme

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Posted 30 September 2010 - 11:16 AM

We will need a deeper look then. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 30 September 2010 - 10:24 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic350740.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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