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Antivirus 2010 at least


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#1 matthewdf

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Posted 29 September 2010 - 10:48 PM

A coworker of mine asked me to attempt to clean his computer as it was infected. When I got it, there was a message up in the middle of the desktop stating that the computer was infected, and subsequently a rogue antivirus came up and started scanning. It was called Antivirus 2010.
I have tried installing and running Malwarebytes; however, when I do that, it installs fine, but as soon as I try to scan, Malwarebytes closes and then I get an access denied message when trying to run in again. I have uninstalled the Limewire toolbar that was installed. I also ran combofix on this computer. I have all of my logs that are asked for, so I will paste and attach them to this. I thank you for your prompt response.


DDS (Ver_10-03-17.01) - NTFSx86
Run by steve at 22:14:20.42 on Wed 09/29/2010
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2942.1714 [GMT -5:00]

SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\QUALCOMM\QDLService\QDLService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Spare Backup\SpareBackup.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Common Files\aol\1199133258\ee\aolsoftware.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\dvd43\DVD43_Tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\explorer.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\msiexec.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\steve\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5648E
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: USA version Toolbar: {88a3116b-3695-4635-aa86-d32ebc8c69aa} - c:\program files\usa_version\tbUSA_.dll
uURLSearchHooks: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\tbSwag.dll
mURLSearchHooks: USA version Toolbar: {88a3116b-3695-4635-aa86-d32ebc8c69aa} - c:\program files\usa_version\tbUSA_.dll
mURLSearchHooks: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\tbSwag.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {243b17de-77c7-46bf-b94b-0b5f309a0e64} - c:\program files\microsoft money\system\mnyside.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: USA version Toolbar: {88a3116b-3695-4635-aa86-d32ebc8c69aa} - c:\program files\usa_version\tbUSA_.dll
BHO: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\tbSwag.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: USA version Toolbar: {88a3116b-3695-4635-aa86-d32ebc8c69aa} - c:\program files\usa_version\tbUSA_.dll
TB: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\tbSwag.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Spare Backup] "c:\program files\spare backup\SpareBackup.exe" /silent
mRun: [BigFix] c:\program files\bigfix\bigfix.exe /atstartup
mRun: [HostManager] c:\program files\common files\aol\1199133258\ee\AOLSoftware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [B2C_AGENT] c:\programdata\lgmobileax\b2c_client\B2CNotiAgent.exe
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\users\steve\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} - c:\program files\microsoft money\system\mnyside.dll
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 151216]
R2 QDLService;Qualcomm Gobi Download Service;c:\qualcomm\qdlservice\QDLService.exe [2009-10-21 345336]
R3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-8-10 21504]
R3 mvb35316;mvb35316;c:\windows\system32\drivers\mvb35316.sys [2009-10-21 12800]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 42368]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 QCFilterzte;ZTE USB Composite Device Filter Driver;c:\windows\system32\drivers\qcfilterzte.sys [2009-10-21 7168]
S3 qcusbnetzte;ZTE USB-NDIS miniport;c:\windows\system32\drivers\qcusbnetzte.sys [2009-10-21 116224]
S3 qcusbserzte;ZTE USB Device for Legacy Serial Communication;c:\windows\system32\drivers\qcusbserzte.sys [2009-10-21 111360]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-30 03:06:52 0 d-sh--w- C:\$RECYCLE.BIN
2010-09-30 02:46:14 77312 ----a-w- c:\windows\MBR.exe
2010-09-30 02:46:14 256512 ----a-w- c:\windows\PEV.exe
2010-09-30 02:13:36 0 d--h--w- c:\windows\PIF
2010-09-30 02:08:57 711168 ----a-w- c:\windows\isRS-000.tmp
2010-09-25 21:40:39 0 d-----w- c:\program files\AviSynth 2.5
2010-09-19 21:53:06 0 d-----w- C:\LG_USB
2010-09-19 21:51:02 53248 ----a-w- c:\windows\system32\CommonDL.dll
2010-09-19 21:51:02 44544 ----a-w- c:\windows\system32\msxml4a.dll
2010-09-19 21:51:02 2413 ----a-w- c:\windows\system32\lgAxconfig.ini
2010-09-19 21:50:43 0 d-----w- c:\programdata\LGMOBILEAX
2010-09-15 11:16:20 502272 ----a-w- c:\windows\system32\usp10.dll
2010-09-15 11:16:20 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-09-15 11:16:19 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-09-15 11:16:02 739328 ----a-w- c:\windows\system32\inetcomm.dll
2010-09-06 23:33:49 21456 ----a-w- c:\windows\system32\drivers\SilvrLnk.sys
2010-09-06 23:33:14 0 d-----w- c:\program files\common files\TI Shared
2010-09-06 23:33:13 0 d-----w- c:\program files\TI Education
2010-09-06 23:32:24 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-09-06 23:14:55 49536 ----a-w- c:\windows\system32\drivers\tiehdusb.sys

==================== Find3M ====================

2010-09-27 23:18:53 22328 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2010-09-27 23:18:46 103736 ----a-w- c:\windows\system32\PnkBstrB.exe
2010-09-19 21:56:47 51200 ----a-w- c:\windows\inf\infpub.dat
2010-09-19 21:56:46 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-09-19 21:56:46 143360 ----a-w- c:\windows\inf\infstor.dat
2010-07-09 19:00:32 41872 ----a-w- c:\windows\system32\xfcodec.dll
2009-11-17 04:32:55 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-08-11 01:46:27 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-11-27 18:55:10 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\cookies\index.dat
2008-11-27 18:55:10 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\history\history.ie5\index.dat
2008-11-27 18:55:10 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 22:14:28.88 ===============

Attached Files



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#2 Elise

Elise

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Posted 04 October 2010 - 05:54 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 10 October 2010 - 05:20 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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