Posted 29 September 2010 - 09:10 PM
Don't worry, you haven't been forgotten. We have mechanisms in place that prevent requests from being overlooked, so don't worry! Currently the Team is responding to logs placed on the evening of the 24th. Your topic was created on the afternoon of the 25th, so I would expect a reply within the next 24 hours or so. However, it could be two days; the pickup rate is somewhat unpredictable.
Hope that helps. Let me know if you've any further questions